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- Tasks: Manage customer enquiries and key accounts, ensuring excellent service.
- Company: Join a dynamic team focused on delivering top-notch customer experiences.
- Benefits: Enjoy flexible working options and a supportive work culture.
- Why this job: Be part of a proactive team that values communication and problem-solving.
- Qualifications: Fluent in German and English; customer service experience preferred.
- Other info: Opportunity for occasional travel across the UK and Europe.
The predicted salary is between 28800 - 48000 £ per year.
We are hiring a proactive and customer-focused Customer Service Representative (CSR) to join our team. You will manage a caseload of customer enquiries and key accounts, providing pre- and post-sales support, technical advice, and ensuring an excellent customer experience from start to finish.
Key Responsibilities:
- Handle customer enquiries efficiently and within service level agreements.
- Manage a portfolio of key accounts, building strong relationships through regular contact.
- Provide advice and technical support on product applications.
- Review contracts and process customer orders accurately.
- Generate and follow up on quotations and ensure timely order acknowledgments.
- Coordinate with internal teams (Sales, Production, Technical, Finance) to meet customer needs.
- Log and track customer complaints in collaboration with the QA team.
- Support customers via phone, email, and online portals.
- Occasionally attend on-site customer visits (UK, Europe, or international).
Requirements:
- Fluent in German and English (written and spoken); additional European languages are a plus.
- Strong communication and problem-solving skills.
- Experience in a customer service or sales support environment.
- Confident working with Microsoft Office and CRM systems (Salesforce preferred).
- SAP experience is a plus.
- Ability to prioritize, multitask, and work collaboratively across teams.
- Passionate about delivering great service and continuously improving.
Contact Detail:
Stride Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative (German Speaking)
✨Tip Number 1
Brush up on your German and English communication skills, as fluency in both languages is crucial for this role. Practise common customer service scenarios in both languages to ensure you're comfortable handling enquiries.
✨Tip Number 2
Familiarise yourself with CRM systems, especially Salesforce, as this will be a key part of your daily tasks. Consider taking an online course or tutorial to get a head start on using these tools effectively.
✨Tip Number 3
Research our company and the products we offer. Understanding our services will help you provide better technical support and advice to customers, making you stand out during the interview process.
✨Tip Number 4
Prepare examples of how you've successfully managed customer relationships in the past. Being able to demonstrate your problem-solving skills and ability to build rapport will be key in showcasing your fit for the role.
We think you need these skills to ace Customer Service Representative (German Speaking)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any language skills, especially your fluency in German and English. Use keywords from the job description to align your skills with what the company is looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle enquiries efficiently. Mention specific examples of how you've built strong relationships with customers in previous roles.
Highlight Technical Skills: Since the role involves providing technical advice, emphasise your experience with Microsoft Office, CRM systems like Salesforce, and any familiarity with SAP. This will demonstrate your capability to manage customer accounts effectively.
Showcase Problem-Solving Abilities: In your application, provide examples of how you've successfully resolved customer complaints or issues in the past. This will illustrate your strong communication and problem-solving skills, which are essential for this role.
How to prepare for a job interview at Stride Resourcing
✨Showcase Your Language Skills
Since the role requires fluency in both German and English, be prepared to demonstrate your language proficiency during the interview. You might be asked to switch between languages or answer questions in German, so practice speaking clearly and confidently.
✨Highlight Customer Service Experience
Discuss your previous experience in customer service or sales support. Provide specific examples of how you've handled customer enquiries, resolved complaints, or built relationships with key accounts. This will show that you understand the importance of excellent customer service.
✨Familiarise Yourself with CRM Systems
As the job mentions working with CRM systems like Salesforce, it’s beneficial to have a basic understanding of how these systems work. If you have experience with any CRM software, be ready to discuss it and how it helped you manage customer interactions effectively.
✨Prepare for Technical Questions
Since the role involves providing technical advice on product applications, brush up on the products or services the company offers. Be ready to answer questions about how you would assist customers with technical issues, demonstrating your problem-solving skills.
