Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage customer enquiries and key accounts, ensuring excellent service.
- Company: Join a dynamic team focused on delivering top-notch customer experiences.
- Benefits: Enjoy flexible working options and opportunities for personal growth.
- Why this job: Be part of a supportive culture that values your input and development.
- Qualifications: Fluent in German and English; customer service experience preferred.
- Other info: Experience with Salesforce and SAP is a bonus!
The predicted salary is between 28800 - 48000 £ per year.
We are hiring a proactive and customer-focused Customer Service Representative (CSR) to join our team. You will manage a caseload of customer enquiries and key accounts, providing pre- and post-sales support, technical advice, and ensuring an excellent customer experience from start to finish.
- Handle customer enquiries efficiently and within service level agreements.
- Manage a portfolio of key accounts, building strong relationships through regular contact.
- Provide advice and technical support on product applications.
- Log and track customer complaints in collaboration with the QA team.
- Support customers via phone, email, and online portals.
- Fluent in German and English (written and spoken); additional European languages are a plus.
- Experience in a customer service or sales support environment.
- Confident working with Microsoft Office and CRM systems (Salesforce preferred).
- SAP experience is a plus.
- Passionate about delivering great service and continuously improving.
Customer Service Officer German - English employer: Stride Resourcing
Contact Detail:
Stride Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Officer German - English
✨Tip Number 1
Brush up on your language skills! Since the role requires fluency in both German and English, practice speaking and writing in both languages. Consider engaging in conversations with native speakers or using language exchange apps to enhance your proficiency.
✨Tip Number 2
Familiarise yourself with CRM systems, especially Salesforce. If you haven't used it before, there are plenty of online tutorials and courses that can help you get a good grasp of its functionalities, which will be beneficial during the interview process.
✨Tip Number 3
Prepare examples of how you've handled customer enquiries in the past. Think about specific situations where you provided excellent service or resolved complaints effectively, as these anecdotes will showcase your experience and problem-solving skills.
✨Tip Number 4
Research StudySmarter and our products thoroughly. Understanding our offerings and the customer base will not only help you answer questions confidently but also demonstrate your genuine interest in the company during the interview.
We think you need these skills to ace Customer Service Officer German - English
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales support. Emphasise your fluency in German and English, and mention any additional languages you speak.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've provided excellent support in previous roles and how you can contribute to the company's success.
Highlight Technical Skills: Since the role requires working with Microsoft Office and CRM systems like Salesforce, be sure to include your proficiency in these tools. If you have experience with SAP, mention it as well.
Showcase Problem-Solving Abilities: In your application, provide examples of how you've effectively handled customer complaints or enquiries in the past. This will demonstrate your proactive approach and ability to manage key accounts.
How to prepare for a job interview at Stride Resourcing
✨Showcase Your Language Skills
Since the role requires fluency in both German and English, be prepared to demonstrate your language proficiency during the interview. You might be asked to switch between languages or answer questions in both, so practice speaking clearly and confidently in both tongues.
✨Highlight Customer Service Experience
Make sure to discuss your previous experience in customer service or sales support. Share specific examples of how you've handled customer enquiries, resolved complaints, or built relationships with key accounts. This will show that you understand the importance of excellent customer service.
✨Familiarise Yourself with CRM Systems
As the job mentions working with CRM systems like Salesforce, it’s beneficial to brush up on your knowledge of these tools. If you have experience with them, be ready to discuss how you've used them to manage customer interactions effectively.
✨Demonstrate a Passion for Improvement
The company values continuous improvement, so be prepared to talk about how you strive to enhance your skills and the customer experience. Share any initiatives you've taken in past roles to improve processes or customer satisfaction.
