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- Tasks: Assist customers with enquiries and manage key accounts for an exceptional experience.
- Company: Join a dynamic team focused on delivering top-notch customer service.
- Benefits: Enjoy flexible working options and opportunities for personal growth.
- Why this job: Be part of a supportive culture that values your input and passion for service.
- Qualifications: Fluent in English and German, with customer service experience preferred.
- Other info: Experience with Salesforce and SAP is a bonus!
The predicted salary is between 28800 - 48000 £ per year.
We are hiring a proactive and customer-focused Customer Service Representative (CSR) to join our team. You will manage a caseload of customer enquiries and key accounts, providing pre- and post-sales support, technical advice, and ensuring an excellent customer experience from start to finish.
- Handle customer enquiries efficiently and within service level agreements.
- Manage a portfolio of key accounts, building strong relationships through regular contact.
- Provide advice and technical support on product applications.
- Log and track customer complaints in collaboration with the QA team.
- Support customers via phone, email, and online portals.
- Fluent in German and English (written and spoken); additional European languages are a plus.
- Experience in a customer service or sales support environment.
- Confident working with Microsoft Office and CRM systems (Salesforce preferred).
- SAP experience is a plus.
- Passionate about delivering great service and continuously improving.
Consumer Services Representative with English and German languages employer: Stride Resourcing
Contact Detail:
Stride Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Consumer Services Representative with English and German languages
✨Tip Number 1
Brush up on your language skills! Since fluency in both English and German is essential for this role, practice speaking and writing in both languages. Consider engaging in conversations with native speakers or using language exchange apps to enhance your proficiency.
✨Tip Number 2
Familiarise yourself with CRM systems, especially Salesforce. If you haven't used it before, there are plenty of online tutorials and courses that can help you get a good grasp of its functionalities. Being comfortable with these tools will give you an edge during the interview.
✨Tip Number 3
Prepare examples of how you've handled customer enquiries in the past. Think about specific situations where you provided excellent service or resolved complaints effectively. This will demonstrate your proactive approach and customer-focused mindset.
✨Tip Number 4
Research StudySmarter and our products thoroughly. Understanding our mission and values will not only help you tailor your responses during the interview but also show your genuine interest in joining our team. Be ready to discuss how you can contribute to enhancing the customer experience.
We think you need these skills to ace Consumer Services Representative with English and German languages
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales support. Emphasise your fluency in both English and German, and any additional languages you may speak.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've provided excellent support in previous roles, and express your enthusiasm for the position.
Highlight Technical Skills: Since the role requires working with Microsoft Office and CRM systems like Salesforce, be sure to mention your proficiency in these tools. If you have experience with SAP, include that as well.
Showcase Problem-Solving Abilities: In your application, provide examples of how you've effectively handled customer complaints or technical issues in the past. This will demonstrate your proactive approach and ability to manage enquiries efficiently.
How to prepare for a job interview at Stride Resourcing
✨Showcase Your Language Skills
Since the role requires fluency in both English and German, be prepared to demonstrate your language proficiency during the interview. You might be asked to switch between languages or answer questions in both, so practice speaking clearly and confidently in both tongues.
✨Highlight Customer Service Experience
Discuss your previous experience in customer service or sales support. Provide specific examples of how you've handled customer enquiries, resolved complaints, or built relationships with key accounts. This will show that you understand the importance of excellent customer service.
✨Familiarise Yourself with Relevant Tools
Make sure you're comfortable using Microsoft Office and CRM systems like Salesforce. If you have experience with SAP, mention it as well. Being able to discuss how you've used these tools in past roles can give you an edge in the interview.
✨Demonstrate a Passion for Improvement
The company values continuous improvement, so be ready to talk about how you've sought to enhance your skills or improve processes in previous roles. Share any initiatives you've taken to deliver better service or streamline operations, as this aligns with their mission.
