Quality Assurance Consultant

Quality Assurance Consultant

Birmingham Full-Time 42000 - 66000 £ / year (est.) Home office (partial)
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At a Glance

  • Tasks: Review files, provide feedback, and improve team processes in a supportive environment.
  • Company: Stride Resource Management, a leading recruitment specialist in insurance.
  • Benefits: Up to £55,000 salary, bonuses, flexible working, and generous leave.
  • Why this job: Make a real impact while supporting colleagues and shaping best practices.
  • Qualifications: Experience in commercial insurance and strong communication skills required.
  • Other info: Enjoy autonomy, a supportive culture, and excellent career growth opportunities.

The predicted salary is between 42000 - 66000 £ per year.

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Stride Resource Management provided pay range

This range is provided by Stride Resource Management. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Stride Resource Management

Director/Owner of Stride Resource Management – a UK wide recruitment specialist for general insurance and financial services

You’ll play a key part in helping a growing broking team deliver high-quality advice and service.

This isn’t a heavy compliance position – it’s about supporting your colleagues, shaping best practice, and making a real impact on how the team performs.

It’s compliance with ‘small c’… the people stuff, ensuring they are compliant and offering best class service to clients. It isn’t heavily laden with reporting, complaints, FCA or PRA.

What you will do:

  • Review files across new business, renewals, and mid-term adjustments to ensure consistency and quality.
  • Give practical feedback that helps colleagues improve and grow in their roles.
  • Spot trends and identify training needs so the team can work more effectively.
  • Work closely with operational and technical colleagues to improve processes and workflows. Influence the team culture, helping to raise standards of advice and service across the business.

What you will bring:

  • Strong experience in commercial insurance, ideally in broking or underwriting.
  • Experience in file reviews, quality assurance, or technical assurance.
  • Confidence in giving constructive feedback and coaching colleagues.
  • Analytical skills to identify patterns and trends.
  • Strong communication skills and comfort collaborating across teams.

What’s in it for you:

  • Autonomy and responsibility – you’ll shape how the team works and see the impact of your contribution.
  • Flexible working – hybrid role with 60% home-based working.
  • Competitive rewards – up to £55,000 base salary, plus 10-15% bonus, generous pension and 25 days’ leave plus bank holidays.
  • Supportive culture – training, guidance, and a growing team where your expertise is valued.
  • Work-life balance – family-friendly policies and wellbeing benefits.

If you are someone who enjoys using your commercial insurance expertise to make a difference, support others, and take on more responsibility, this role could be the next step in your career.

Seniority level

  • Mid-Senior level

Employment type

  • Full-time

Job function

  • Quality Assurance
  • Finance
  • Customer Service

Industries

  • Insurance
  • Insurance Agencies and Brokerages
  • Insurance Carriers

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Quality Assurance Consultant employer: Stride Resource Management

Stride Resource Management is an exceptional employer that prioritises employee growth and a supportive work culture. With a flexible hybrid working model, competitive rewards, and a focus on professional development, you will have the autonomy to shape team processes while enjoying a healthy work-life balance in the vibrant city of Birmingham.
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Contact Detail:

Stride Resource Management Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Quality Assurance Consultant

✨Tip Number 1

Network like a pro! Reach out to your connections in the insurance and financial services sectors. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.

✨Tip Number 2

Prepare for interviews by practising common questions related to quality assurance and commercial insurance. We recommend role-playing with a friend or using online resources to get comfortable with articulating your experience and how it aligns with the job.

✨Tip Number 3

Showcase your analytical skills! During interviews, be ready to discuss specific examples where you've identified trends or improved processes. This will demonstrate your value and how you can contribute to the team culture at Stride Resource Management.

✨Tip Number 4

Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive features and tips available there that can help you stand out from the crowd.

We think you need these skills to ace Quality Assurance Consultant

Commercial Insurance Expertise
File Review
Quality Assurance
Technical Assurance
Constructive Feedback
Coaching Skills
Analytical Skills
Trend Identification
Communication Skills
Collaboration Skills
Process Improvement
Workflow Enhancement
Team Culture Influence
Attention to Detail

Some tips for your application 🫡

Tailor Your CV: Make sure your CV speaks directly to the Quality Assurance Consultant role. Highlight your experience in commercial insurance and any relevant file review or quality assurance work you've done. We want to see how your skills align with what we're looking for!

Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about supporting colleagues and improving processes. Share specific examples of how you've made an impact in previous roles, as this will resonate with us.

Showcase Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t shy away from showing your personality. We love applicants who can express themselves well!

Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you get all the updates. Plus, it’s super easy to do!

How to prepare for a job interview at Stride Resource Management

✨Know Your Stuff

Make sure you brush up on your commercial insurance knowledge, especially in broking and underwriting. Familiarise yourself with the key aspects of quality assurance and be ready to discuss how your experience aligns with the role.

✨Showcase Your Feedback Skills

Since the role involves giving constructive feedback, prepare examples of how you've successfully coached colleagues in the past. Think about specific situations where your input led to improvements in performance or processes.

✨Be a Team Player

Highlight your collaborative skills during the interview. Be ready to discuss how you've worked closely with operational and technical teams to enhance workflows and raise service standards. This will show that you can fit into their supportive culture.

✨Spot Trends Like a Pro

Demonstrate your analytical skills by preparing to talk about how you've identified patterns or training needs in previous roles. Use concrete examples to illustrate how your insights have made a positive impact on team performance.

Quality Assurance Consultant
Stride Resource Management
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