Commercial Claims Handler

Joining a growing independent insurance brokerage that’s built a reputation for doing things well – especially when it comes to claims… as the awards they win regularly demonstrate.

With a focus on service, they treat claims handling as a key part of their client proposition, not just a back-office function.

This opportunity is ideal for someone with experience in claims and who wants to be more than a post box – you’ll be handling a mix of commercial claims, providing day-to-day support to clients and colleagues while managing cases through to resolution.

What’s On Offer:

• Salary up to £45,000 depending on experience
• Hybrid working, and a modern working environment in Birmingham
• A business-wide commitment to work-life balance and employee wellbeing
• Support with professional development and qualifications
• A collaborative, down-to-earth team culture with regular social events
• Opportunities to get involved in broader projects as the team continues to grow

What You’ll Be Doing:

• Managing your own caseload of commercial claims, including Property, Liability, and Motor Fleet
• Acting as the main point of contact for clients, insurers, and adjusters throughout the lifecycle of each claim
• Providing timely updates, guidance and support to ensure clients understand the process and feel supported
• Recording and managing all case details accurately, maintaining an effective diary system and claims reporting
• Preparing MI and claims summaries for internal teams and clients as needed

What You’ll Need:

• Previous experience in a claims handling role (commercial preferred, but personal lines will be considered)
• Confidence working directly with clients and external partners
• Good time management and attention to detail
• A calm, measured approach—especially when clients are under pressure
• Willingness to develop further through training and on-the-job learning

If you’re looking for a role where your claims knowledge is valued and you want to be part of a team that treats service as more than just a slogan, this could be the right move.

Please contact Anthony Barlow to discuss – 07429 567647 / anthony.barlow@strideresource.com