International Account Handler - remote in Birmingham

If you are a commercial Account Handler who enjoys the detail of complex client work and wants a role with more international exposure, this should be worth your attention. This is a remote role with regular travel to Birmingham, focused on international reverse flow business, and it would suit someone who is comfortable handling cross-border insurance arrangements, coordinating with different stakeholders and keeping a high standard of service across a varied client portfolio.

The appeal here is not about brand name or noise. It is about the quality of the work, the flexibility of the setup and the chance to handle international business in a role that carries real substance. You will be part of a commercial insurance environment where clients expect a broker to be organised, responsive and technically reliable, particularly when risks, placements and servicing needs do not sit neatly within a straightforward domestic framework.

This Account Handler role centres on international reverse flow business, so it is likely to appeal to someone who already understands the demands of servicing clients with overseas exposures, multinational considerations or inbound insurance requirements. You will be supporting business that needs careful handling and consistent follow-through, rather than a purely transactional approach.

The role is home based, but with regular travel to Birmingham so that you remain connected to the team, the wider operation and the people you work alongside day to day. That balance should appeal to someone who values flexibility but does not want to feel cut off from colleagues or stuck in a role with limited visibility.

What the role involves

• You will support the servicing and administration of commercial insurance clients, with a particular focus on international reverse flow accounts.
• That will include renewals, mid-term adjustments, documentation, insurer liaison and the day-to-day handling work needed to keep business moving accurately and on time.
• You will work closely with Account Executives, insurers and internal colleagues to make sure each account is managed properly, particularly where international elements make the process more nuanced.
• The role needs someone who can stay organised, communicate clearly and deal confidently with the operational side of commercial insurance without losing sight of the client relationship.

Key responsibilities

• Support the handling of commercial insurance business with a focus on international reverse flow accounts.
• Manage renewals, adjustments and general servicing activity to a high standard.
• Liaise with insurers, clients and internal stakeholders to keep placements and servicing work on track.
• Prepare documentation and maintain accurate policy records.
• Work closely with Account Executives and support teams on client servicing activity.
• Help ensure clients receive clear, timely and reliable service across more complex insurance arrangements.
• Travel to Birmingham regularly to stay integrated with the wider team.

Who this role could suit

• An experienced Commercial Account Handler with exposure to international business, global programmes or cross-border placements.
• Someone who understands the servicing demands of more complex commercial insurance accounts.
• A broker who is methodical, dependable and comfortable managing detail without losing momentum.
• An insurance professional who wants a remote role but is happy to travel to Birmingham regularly.
• Someone who values flexibility, but still wants to be part of a well-supported team environment.
• A commercial insurance professional looking for a role with more technical interest and longer-term development.

You do not need to be overly polished or sales-led for this role. You do need to be credible, organised and able to handle clients, insurers and internal contacts in a calm and professional way.