At a Glance
- Tasks: Provide specialist advice to individuals and families facing incurable illnesses.
- Company: Join St Richard’s Hospice and Citizens Advice in a supportive team environment.
- Benefits: Competitive salary, flexible hours, and the chance to make a real difference.
- Other info: Opportunity for personal growth and professional development in a meaningful role.
- Why this job: Be part of a compassionate team helping those in need during challenging times.
- Qualifications: Experience in advice work, strong communication skills, and a commitment to client support.
The predicted salary is between 16765 - 16765 € per year.
Hours: 21 hours per week across 3 days ideally Monday–Wednesday, though Tuesday–Thursday may be considered for the right candidate.
Salary: £29,539.86 full time per annum, actual pro rata £16,765.87 per annum.
Contract: Permanent.
Location: Wildwood Drive, Worcester WR5 2QT within the Family Support Service Team.
Citizens Advice Worcester and Herefordshire have an exciting opportunity for a Specialist Adviser to work in partnership with St Richard’s Hospice. This role will be based at the hospice and embedded within the Family Support Service Team, contributing to the wider multi-disciplinary palliative care team. The post holder will deliver a holistic, accessible and in-depth advice service tailored to the needs of individuals, carers and families across South Worcestershire who are living with an illness that cannot be cured.
Key Responsibilities:- Provide specialist advice in line with Citizens Advice aims, policies, and principles.
- Support patients, carers, and families with a wide range of issues affecting those living with an incurable illness.
- Manage a varied caseload, including complex cases and client representation.
- Work collaboratively within a multi-disciplinary healthcare environment.
This post requires an Enhanced Disclosure and Barring Service check.
About you:The successful candidate will:
- Have substantial experience in advice work and case management.
- Be confident in client representation and working with complex issues.
- Demonstrate strong communication and interpersonal skills.
- Have a good understanding of the challenges faced by individuals with an illness that cannot be cured, and those experiencing bereavement.
- Be committed to the principles of the Citizens Advice service and willing to complete the Generalist Advice Training.
- Ability to travel independently across the county.
- Full UK driving licence and access to a vehicle.
For further details, please see full job description, person specification and background information which is available on the St Richard’s Hospice website www.strichards.org.uk. Applications can be made directly from the St Richard’s Hospice website. For further information, please contact Matt Tudor, Recruitment Co-ordinator, St Richard’s Hospice tel. 01905 763963 email mtudor@strichards.org.uk.
Citizens Advice Specialist Adviser Worcester and Herefordshire St Richard’s Hospice employer: Strichards
St Richard’s Hospice offers a supportive and compassionate work environment for the Citizens Advice Specialist Adviser role, where you will be part of a dedicated Family Support Service Team. With a focus on employee growth and development, the hospice provides opportunities to enhance your skills while making a meaningful impact in the lives of individuals and families facing incurable illnesses. Located in Worcester, you will enjoy a collaborative culture that values teamwork and holistic care, ensuring that both staff and clients feel valued and supported.
StudySmarter Expert Advice🤫
We think this is how you could land Citizens Advice Specialist Adviser Worcester and Herefordshire St Richard’s Hospice
✨Tip Number 1
Network like a pro! Reach out to people in the Citizens Advice and palliative care sectors. Attend local events or join online forums to connect with professionals who can give you insights or even refer you to opportunities.
✨Tip Number 2
Prepare for interviews by practising common questions related to advice work and case management. We recommend role-playing with a friend or using mock interview platforms to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your experience! When you get the chance to meet potential employers, be ready to discuss specific cases you've handled. Highlight your problem-solving skills and how you’ve made a difference in clients' lives.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in the role and the organisation.
We think you need these skills to ace Citizens Advice Specialist Adviser Worcester and Herefordshire St Richard’s Hospice
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the role of a Citizens Advice Specialist Adviser. We want to see how you can support individuals and families facing complex issues, so don’t hold back on sharing relevant examples!
Showcase Your Skills:This role requires strong communication and interpersonal skills, so be sure to showcase these in your written application. We’re looking for candidates who can connect with clients and work collaboratively within a multi-disciplinary team, so let us know how you’ve done this in the past.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Make sure to address all the key responsibilities and requirements mentioned in the job description without rambling on.
Apply Through Our Website:Don’t forget to submit your application through the St Richard’s Hospice website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super straightforward – just follow the instructions on the site!
How to prepare for a job interview at Strichards
✨Know Your Stuff
Make sure you’re well-versed in the principles and policies of Citizens Advice. Brush up on the specific challenges faced by individuals with incurable illnesses, as this will show your understanding and commitment to the role.
✨Showcase Your Experience
Prepare to discuss your previous experience in advice work and case management. Think of specific examples where you’ve successfully managed complex cases or provided client representation, as these will highlight your skills and suitability for the position.
✨Communication is Key
Demonstrate your strong communication and interpersonal skills during the interview. Practice articulating your thoughts clearly and empathetically, especially when discussing sensitive topics related to illness and bereavement.
✨Ask Thoughtful Questions
Prepare some insightful questions about the role and the multi-disciplinary team you’ll be working with. This shows your genuine interest in the position and helps you understand how you can contribute effectively to the Family Support Service Team.
