At a Glance
- Tasks: Provide specialist advice to patients and families facing incurable illnesses.
- Company: Join St Richard’s Hospice and Citizens Advice in a supportive team.
- Benefits: Competitive salary, flexible hours, and meaningful work experience.
- Other info: Opportunity for professional growth in a multi-disciplinary healthcare environment.
- Why this job: Make a real difference in people's lives during challenging times.
- Qualifications: Experience in advice work, strong communication skills, and a compassionate approach.
The predicted salary is between 16765 - 16765 € per year.
Hours: 21 hours per week across 3 days ideally Monday–Wednesday, though Tuesday–Thursday may be considered for the right candidate.
Salary: £29,539.86 full time per annum, actual pro rata £16,765.87 per annum.
Contract: Permanent.
Location: Wildwood Drive, Worcester WR5 2QT within the Family Support Service Team.
Citizens Advice Worcester and Herefordshire have an exciting opportunity for a Specialist Adviser to work in partnership with St Richard’s Hospice. This role will be based at the hospice and embedded within the Family Support Service Team, contributing to the wider multi-disciplinary palliative care team. The post holder will deliver a holistic, accessible and in-depth advice service tailored to the needs of individuals, carers and families across South Worcestershire who are living with an illness that cannot be cured.
Key Responsibilities:- Provide specialist advice in line with Citizens Advice aims, policies, and principles.
- Support patients, carers, and families with a wide range of issues affecting those living with an incurable illness.
- Manage a varied caseload, including complex cases and client representation.
- Work collaboratively within a multi-disciplinary healthcare environment.
This post requires an Enhanced Disclosure and Barring Service check.
About you:The successful candidate will:
- Have substantial experience in advice work and case management.
- Be confident in client representation and working with complex issues.
- Demonstrate strong communication and interpersonal skills.
- Have a good understanding of the challenges faced by individuals with an illness that cannot be cured, and those experiencing bereavement.
- Be committed to the principles of the Citizens Advice service and willing to complete the Generalist Advice Training.
- Ability to travel independently across the county.
- Full UK driving licence and access to a vehicle.
For further details, please see full job description, person specification and background information which is available on the St Richard’s Hospice website www.strichards.org.uk. Applications can be made directly from the St Richard’s Hospice website. For further information, please contact Matt Tudor, Recruitment Co-ordinator, St Richard’s Hospice tel. 01905 763963 email mtudor@strichards.org.uk.
Citizens Advice Specialist Adviser Worcester and Herefordshire St Richard’s Hospice employer: Strichards
St Richard’s Hospice offers a supportive and compassionate work environment, where employees are valued for their contributions to the community. As a Specialist Adviser, you will have the opportunity to make a meaningful impact on the lives of individuals and families facing incurable illnesses, while benefiting from professional development and training within a multi-disciplinary team. Located in Worcester, the hospice fosters a culture of collaboration and respect, ensuring that staff are equipped to provide holistic support to those in need.
StudySmarter Expert Advice🤫
We think this is how you could land Citizens Advice Specialist Adviser Worcester and Herefordshire St Richard’s Hospice
✨Tip Number 1
Network like a pro! Reach out to people in the field, especially those connected to Citizens Advice or St Richard’s Hospice. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by researching common questions for specialist adviser roles. Think about your past experiences and how they relate to the role. We want you to shine when it comes to showcasing your skills!
✨Tip Number 3
Show your passion for helping others! In your conversations and interviews, let your genuine interest in supporting individuals with incurable illnesses come through. It’s all about connecting with the mission of the organisation.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at St Richard’s Hospice.
We think you need these skills to ace Citizens Advice Specialist Adviser Worcester and Herefordshire St Richard’s Hospice
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the role of a Citizens Advice Specialist Adviser. We want to see how you can support individuals and families facing complex issues, so don’t hold back on sharing relevant examples!
Showcase Your Skills:This role requires strong communication and interpersonal skills, so be sure to showcase these in your written application. We’re looking for candidates who can demonstrate their ability to work collaboratively within a multi-disciplinary team, so share any experiences that reflect this.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Make sure to address all the key responsibilities mentioned in the job description to show us you understand what the role entails.
Apply Through Our Website:Don’t forget to submit your application through the St Richard’s Hospice website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, you’ll find all the necessary information there to help you along the way.
How to prepare for a job interview at Strichards
✨Know Your Stuff
Make sure you brush up on the key responsibilities of the role. Understand the principles of Citizens Advice and be ready to discuss how your experience aligns with providing holistic support to individuals and families facing incurable illnesses.
✨Showcase Your Experience
Prepare specific examples from your past work that demonstrate your ability to manage complex cases and provide client representation. Think about times when you've successfully navigated challenging situations and how you can bring that expertise to the role.
✨Communicate with Empathy
This role requires strong interpersonal skills, so practice conveying empathy and understanding during your interview. Be ready to discuss how you approach sensitive topics and support clients through difficult times.
✨Ask Thoughtful Questions
Prepare some insightful questions about the Family Support Service Team and how they collaborate within the multi-disciplinary healthcare environment. This shows your genuine interest in the role and helps you understand how you can contribute effectively.
