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- Tasks: Provide 1st and 2nd line IT support to ensure smooth operations.
- Company: Join a dynamic accountancy practice with a collaborative culture.
- Benefits: Competitive salary, benefits package, and flexible work options after probation.
- Why this job: Kickstart your IT career while solving real tech challenges.
- Qualifications: Experience with Office 365 and Windows OS; problem-solving skills are a must.
- Other info: Opportunity for growth and learning in a supportive team environment.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Location: Lincoln (Office-Based)
You must currently be living within 45 mins of the Lincoln office.
Are you a proactive and customer-focused IT professional looking to join a collaborative and forward-thinking team?
We’re looking for an IT Technician to join our internal IT function, providing vital 1st and 2nd line support across our network of offices. Based in our Lincoln office, you’ll play a key role in ensuring our colleagues across the firm have the technology support they need to deliver great service to clients.
Responsibilities
- Providing 1st and 2nd-line support to end users, resolving hardware and software issues promptly and efficiently.
- Escalating to and working with senior members of the IT team to resolve more complex issues.
- Supporting a variety of software packages and operating systems
- Basic understanding and troubleshooting of TCP/IP and general networking principles.
- Provide first class support services to users in-person, over the phone and through email.
- Conducting stock checks regularly to ensure an adequate supply of hardware is available at all office locations
- Ability to rapidly learn about new systems
- Visits to various offices
Skills Required
- Experience of Office 365 administration
- Good knowledge of Windows Desktop Operating system (10 – 11)
- Basic knowledge of Windows Server Operating system (2016 and onwards)
- Experience supporting hardware – Desktop PCs, Laptops, Printers, Scanners, Mobiles
- Possess a full UK driving license, occasional travel required
Desirable Skills
- Experience using Asset Management / Helpdesk software (Lansweeper)
- Experience working for a Professional Services environment
- Experience supporting the major Accountancy Software packages
- Experience supporting cloud phone system
- Knowledge of networking basics (TCP/IP, DNS, DHCP)
- Prior experience of end user IT support
Additional Information
This role is office based, with options to work from home 1 day a week after your probation period. There will be occasional travel to our 30+ offices around the UK. Our hours are 8.30am – 5.15pm
On offer is a competitive salary and benefits package
This is an excellent opportunity to join a supportive and dynamic team within a growing accountancy practice. The role offers a wide variety of day-to-day tasks, involvement in projects, and the chance to develop your technical skills in a professional services environment.
If you thrive on problem-solving, enjoy working with people, and are eager to grow your IT career, we’d love to hear from you.
Apply Now!
As a top 40 UK firm of Chartered Accountants, we go beyond the numbers—partnering with businesses, corporate clients, charities, and individuals to drive success. Whether supporting growing enterprises or guiding nonprofits, we provide expert financial insight with a personal touch.
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IT Technician employer: Streets
Contact Detail:
Streets Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technician
✨Tip Number 1
Network like a pro! Attend local tech meetups or industry events to connect with other IT professionals. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your IT projects or any troubleshooting success stories. This can really set you apart during interviews and give potential employers a taste of what you can do.
✨Tip Number 3
Practice makes perfect! Prepare for common IT interview questions and even some technical scenarios. Mock interviews with friends or using online resources can help you feel more confident when it’s your turn to shine.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities, and applying directly can sometimes give you an edge. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace IT Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Office 365 and Windows OS. We want to see how your skills match the role, so don’t be shy about showcasing your IT support experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about IT and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled IT issues in the past. We love proactive problem-solvers, so share those success stories that demonstrate your ability to resolve hardware and software challenges.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Streets
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Office 365, Windows Desktop and Server Operating Systems. Be ready to discuss how you've supported hardware like PCs and printers in the past. The more specific examples you can provide, the better!
✨Show Off Your Problem-Solving Skills
Prepare to share instances where you've resolved technical issues efficiently. Think about a time when you had to troubleshoot a complex problem and how you escalated it when necessary. This will demonstrate your proactive approach and ability to work collaboratively.
✨Familiarise Yourself with Networking Basics
Since the role requires a basic understanding of TCP/IP and networking principles, make sure you can explain these concepts clearly. You might be asked to troubleshoot a network issue, so being able to talk through your thought process will impress the interviewers.
✨Be Ready for Customer-Focused Scenarios
As an IT Technician, you'll be providing support to end users. Prepare for questions that assess your customer service skills. Think of examples where you’ve gone above and beyond to help someone with their tech issues, whether in person or over the phone.
