IT Technician in Lincoln

IT Technician

Location: Lincoln (Office-Based)

Are you a proactive and customer-focused IT professional looking to join a collaborative and forward-thinking team?

We’re looking for anIT Technicianto join our internal IT function, providing vital 1st and 2nd line support across our network of offices. Based in ourLincoln office, you’ll play a key role in ensuring our colleagues across the firm have the technology support they need to deliver great service to clients.

Main responsibilities, tasks and duties:

• Providing 1st and 2nd-line support to end users, resolving hardware and software issues promptly and efficiently.
• Escalating to and working with senior members of the IT team to resolve more complex issues.
• Supporting a variety of software packages and operating systems
• Basic understanding and troubleshooting of TCP/IP and general networking principles.
• Provide first class support services to users in-person, over the phone and through email.
• Conducting stock checks regularly to ensure an adequate supply of hardware is available at all office locations
• Ability to rapidly learn about new systems
• Visits to various offices

Skills required:

• Experience of Office 365 administration
• Good knowledge of Windows Desktop Operating system (10 – 11)
• Basic knowledge of Windows Server Operating system (2016 and onwards)
• Experience supporting hardware – Desktop PCs, Laptops, Printers, Scanners, Mobiles
• Possess a full UK driving licence, occasional travel required

Desirable Skills:

• Experience using Asset Management / Helpdesk software (Lansweeper)
• Experience working for a Professional Services environment
• Experience supporting the major Accountancy Software packages
• Experience supporting cloud phone system
• Knowledge of networking basics (TCP/IP, DNS, DHCP)
• Prior experience of end user IT support

This role is office based, with options to work from home 1 day a week after your probation period. There will be occasional travel to our 30+ offices around the UK. Our hours are 8.30am – 5.15pm

On offer is a competitive salary and benefits package

This is an excellent opportunity to join a supportive and dynamic team within a growing accountancy practice. The role offers a wide variety of day-to-day tasks, involvement in projects, and the chance to develop your technical skills in a professional services environment.

If you thrive on problem-solving, enjoy working with people, and are eager to grow your IT career, we’d love to hear from you.

Apply Now!