At a Glance
- Tasks: Be the friendly face of our Exeter office, managing reception and facilities.
- Company: Join a modern accountancy practice with a people-first culture.
- Benefits: Full training provided, supportive team environment, and career growth opportunities.
- Other info: Flexible hours and a collaborative atmosphere await you!
- Why this job: Make a real impact by ensuring our office runs smoothly and professionally.
- Qualifications: Organised, proactive, and customer-focused attitude; previous experience is a plus but not essential.
The predicted salary is between 25000 - 30000 £ per year.
Streets is a modern, forward-thinking accountancy practice with 33 offices across the UK and growing. We combine the expertise of a national firm with the collaborative, people-first culture of a close-knit practice. Our team supports an impressive variety of clients, from entrepreneurial start-ups to established companies, charities, and family businesses.
About the Role
We are looking for a Receptionist & Facilities Coordinator to join our Exeter office. This is a front-of-house and facilities-focused role that provides essential support to colleagues and clients, ensuring the office operates smoothly and professionally. You will be the first point of contact for visitors and callers, manage reception duties, coordinate facilities and maintenance tasks, and support administrative processes across the office. Full training will be provided where required, so previous facilities experience is beneficial but not essential. We welcome applicants who are organised, proactive and have a customer-focused attitude.
Key Responsibilities
- Front of House: Greet visitors and clients in a professional and friendly manner, manage incoming calls and emails, and maintain a welcoming reception area.
- Facilities Coordination: Oversee day-to-day office facilities, liaise with contractors and suppliers, schedule and monitor maintenance, and ensure health and safety standards are met.
- Office Administration: Support general office administration including post handling, stock ordering, meeting room bookings and calendar management for communal spaces.
- Security & Compliance: Monitor access control procedures, complete basic incident reports, and support compliance with fire safety and building regulations.
- Event & Meeting Support: Prepare meeting rooms, co-ordinate catering and AV setup for internal and client-facing meetings and small events.
- Support to Teams: Provide ad hoc administrative assistance to colleagues and the local practice manager, including light accounts or company secretarial tasks if required.
What We Are Looking For
- Professional Communicator: Confident and courteous when speaking to clients, visitors and colleagues; a professional telephone manner is essential.
- Organised and Reliable: Strong organisational skills, attention to detail and the ability to manage competing priorities. Punctuality and a polished presentation are important.
- Practical Problem Solver: Ability to coordinate contractors, manage minor facilities issues and think on your feet to resolve day-to-day problems.
- IT Competent: Comfortable using Microsoft Outlook, Word and Excel and quick to learn new systems.
- Team Player: Positive attitude, willingness to help others and contribute to a collaborative office culture.
Attributes & Competencies
- Excellent verbal and written communication skills.
- Good numerical confidence for basic record keeping and ordering tasks.
- Ability to prioritise workload and remain calm under pressure.
- Flexible approach to hours when occasional early starts or late finishes are needed for events.
- Commitment to delivering a high standard of client service and maintaining confidentiality.
- Microsoft Office 365 suite essential.
Receptionist & Facilities Coordinator - Exeter based (Grad Opportunity) employer: Streets LLP
At Streets Steele, we pride ourselves on being one of the UK's fastest-growing accountancy firms, offering a unique blend of local charm and national expertise. Our Bristol office fosters a supportive and collaborative culture, where you can enjoy excellent career progression opportunities, hybrid working arrangements, and the chance to make a real impact in a thriving environment. Join us to be part of a team that values innovation, invests in its people, and is committed to redefining modern accountancy.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist & Facilities Coordinator - Exeter based (Grad Opportunity)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Streets LLP. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Streets LLP before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist & Facilities Coordinator - Exeter based (Grad Opportunity)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Streets LLP:Your cover letter is your chance to shine! Tell us why you want to work at Streets LLP specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Streets LLP!
How to prepare for a job interview at Streets LLP
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
