At a Glance
- Tasks: Provide live chat support, troubleshoot issues, and enhance customer experience.
- Company: Join a fast-growing PropTech company transforming the property industry.
- Benefits: Hybrid working, £1000 holiday bonus, £500 L&D budget, and mental health support.
- Other info: Enjoy autonomy and career growth opportunities in a supportive culture.
- Why this job: Make a real impact in a dynamic environment while developing your tech skills.
- Qualifications: Experience in live chat or IT support with a passion for technology.
The predicted salary is between 30000 - 30000 £ per year.
Manchester (Hybrid, up to 2 days WFH) | up to £30,000
Street Group is one of the fastest-growing Prop Tech companies in the UK.
We want to be the leading creator of delightful experiences for everybody involved in buying, selling, renting and letting property, regardless of their involvement, to improve the industry for everybody by elevating UK Estate Agencies through world-class technology.
If you join us, you'll be helping to improve the property industry for everyone by ensuring our clients love our software and helping them find their way around the system!
You'll also work closely with other teams across the business, giving feedback on product development and technical issues, and supporting launches of new product features, making sure Street. co. uk remains best-in-class.
On a day-to-day basis you'll be the go-to for our clients, providing live chat support, building your knowledge of our products, troubleshooting issues and then assessing the best course of action to resolve the problem.
As your product knowledge grows, you'll be able to take on more responsibility, dealing with more technical incidents.
If you love autonomy, are naturally curious, and want to have a genuine impact within a rapidly growing company, we think you'd fit right in!
Research has shown that women tend to rule themselves out of applying for jobs unless they meet 100% of the requirements.
A bit about you...
- You have commercial experience in either a live chat or IT Support role, with a keen interest in technology
- You’ll be confident in holding conversations with the wider Street Group team as well as clients, managing expectations and asking the appropriate questions to build a full understanding of the problem
- You have a passion for technology and websites and an enthusiasm for developing this knowledge even further
- You’re a self-starter who can take initiative where required Here’s what you can expect to be working on as a Live Chat Support Specialist at Street Group
- Becoming a Street. co. uk expert
- Acting as the first line of support for any incoming questions or queries that our customers have, predominantly via live chat, but sometimes via email, phone or video call
- Be able to make the call of when to elevate more complex tasks to our Street Engineering teams
- Proactively looking at ways to build your knowledge of our products.
- Proactively ensuring customers understand and are making the most of the latest product updates/releases
- Working with a variety of customers from small independents through to large multi-branch estate agencies
- Responding to any system bugs reported by the client and escalating this to the development team where necessary
- Obtaining customer feedback and feature requests, ensuring these are communicated appropriately to the development team
Who are Street Group?
We’re an award-winning Prop Tech business based in Manchester, founded in 2015 by brother and sister duo, Tom & Heather Staff.
Most of us have personal experience of how painful moving can be, and Tom and Heather saw an opportunity to change this: utilising technology, as well as our incredibly talented team, to improve the industry for everyone.
Our products, Street. co. uk , Spectre, and Insights form a powerful trio, working harmoniously together to transform an agent's job.
From securing more leads and winning new instructions to streamlining business operations and growing market share, our products are supercharging 1,000s of agencies across the UK.
Street. co. uk launched back in 2020 and serves as our game-changing CRM, allowing agents to deliver a service that aligns seamlessly with the modern, 'on-demand' needs of customers and their busy lifestyles.
With its beautiful design and user‑friendly interface, Street. co. uk is dedicated to the singular goal of delivering an incredible customer experience.
Why join Street Group?
- Hybrid-working - you can work from home up to 2 days per week
- Guilt-Free R&R - £1000 towards a holiday after your first year with the team (we’ll even cover the tax!)
- Joining a culture that supports your development and encourages growth
- £500 yearly L&D budget for your career development
- Your birthday on us - we pay, you stay away
- 'Give something back' - 2 paid days volunteering on us
- Enhanced maternity, paternity & adoption pay
- Mental health & well‑being support via Health Assured
- Regu
Live Chat Specialist in Manchester employer: streetgroup
Streetgroup is an exceptional employer that fosters a dynamic and inclusive work culture in the heart of Manchester. With flexible hours and a hybrid working model, employees enjoy a healthy work-life balance while having access to uncapped commission potential and opportunities for professional growth within the thriving SaaS industry. Join us to be part of a forward-thinking team that values innovation and collaboration, making a meaningful impact in the property sector.
StudySmarter Expert Advice🤫
We think this is how you could land Live Chat Specialist in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at streetgroup. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like streetgroup before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Live Chat Specialist in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to streetgroup:Your cover letter is your chance to shine! Tell us why you want to work at streetgroup specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at streetgroup!
How to prepare for a job interview at streetgroup
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
