At a Glance
- Tasks: Guide new clients through their onboarding journey with our award-winning tool.
- Company: Join one of the fastest-growing PropTech companies in the UK.
- Benefits: Enjoy hybrid working, competitive salary, and a supportive team environment.
- Other info: Be part of a dynamic team that values your input and ideas.
- Why this job: Make a real impact in the property industry while helping clients succeed.
- Qualifications: Customer-facing experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 € per year.
Manchester (Hybrid, up to 2 days WFH). Street Group is one of the fastest‑growing PropTech companies in the UK. We aim to be the leading creator of delightful experiences for everybody involved in buying, selling, renting and letting property, elevating UK estate agencies through world‑class technology. If you join us, you’ll be helping to improve the property industry for everyone by guiding new clients through their onboarding journey with Spectre – our multi award‑winning instruction generation tool. You’ll be the friendly, knowledgeable face that gets customers set up, excited, and confident with our products. If you love autonomy, are naturally curious, and want to have a genuine impact within a rapidly growing company, we think you’d fit right in.
A Bit About You…
- You’ll have proven customer‑facing experience – within estate agency, customer onboarding or another customer‑focused role.
- You’re a clear, confident communicator, both written and verbal.
- You’re organised and process‑oriented.
- You’ll be managing a pipeline of onboards simultaneously, so staying on top of things is essential.
- You have a genuine curiosity about software and the tech space.
- You’re a self‑starter with ambition and drive.
- You’re high‑energy and enthusiastic – a large part of this role is getting customers excited about using our products.
Key Responsibilities
- Managing a pipeline of new customer onboards from sign‑up through to full setup and handover to our Customer Success team.
- Running onboarding calls via Google Meet, guiding clients through product setup, training and answering queries, ensuring they’re fully supported.
- Getting clients confident and excited about using Spectre’s suite of products.
- Working collaboratively with the wider team to evolve and improve the onboarding process – your input will directly shape how we do things.
Benefits
- Hybrid‑working – work from home up to 2 days per week.
Onboarding Specialist employer: Street Group
Street Group is an exceptional employer, offering a dynamic work culture that fosters autonomy and innovation in the rapidly evolving PropTech sector. With hybrid working options and a focus on employee growth, you will have the opportunity to make a meaningful impact while collaborating with a passionate team dedicated to transforming the property industry. Join us in Manchester and be part of a company that values your contributions and encourages your professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Onboarding Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at Street Group. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for your interviews by practising common questions related to customer onboarding and tech. Show us your enthusiasm for the role and how you can make clients excited about Spectre's products!
✨Tip Number 3
Don’t just wait for job alerts! Regularly check our website for new openings and apply directly. This shows initiative and gives you a better chance of being noticed.
✨Tip Number 4
Follow up after interviews with a thank-you email. It’s a simple way to express your appreciation and keep you fresh in the interviewer's mind. Plus, it shows your professionalism!
We think you need these skills to ace Onboarding Specialist
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of enthusiasm and warmth into your words. Remember, we’re looking for someone who can connect with clients, so show us how you’d do that in your application.
Tailor Your Experience:Make sure to highlight your relevant experience in customer-facing roles, especially if it’s in estate agency or onboarding. We love seeing how your background aligns with what we do at StudySmarter, so be specific about your achievements and how they relate to the Onboarding Specialist role.
Keep It Clear and Concise:We appreciate clarity, so keep your application straightforward and to the point. Use simple language to explain your skills and experiences, just like you would when guiding a client through our products. This will show us that you can communicate effectively, which is key for this role!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do and how you can be a part of our exciting journey!
How to prepare for a job interview at Street Group
✨Know Your Stuff
Make sure you understand Spectre and its products inside out. Familiarise yourself with the features and benefits of each product so you can confidently explain them to potential clients during the interview.
✨Show Off Your Communication Skills
Since this role requires clear communication, practice articulating your thoughts. You might want to prepare a few examples of how you've successfully communicated complex information in previous roles, especially in customer-facing situations.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage multiple tasks or projects at once. Think of specific tools or methods you use to stay organised, as this will show that you can handle the pipeline of onboards effectively.
✨Bring Your Curiosity
Express your genuine interest in technology and software. Share any experiences where your curiosity led you to learn something new that benefited your previous employers or clients, as this aligns perfectly with the company's values.
