At a Glance
- Tasks: Guide new clients through their onboarding journey with our award-winning tool.
- Company: Join one of the fastest-growing PropTech companies in the UK.
- Benefits: Hybrid working, generous holiday allowance, and a supportive culture.
- Other info: Enjoy a relaxed office environment with perks like office dogs and regular team events.
- Why this job: Make a real impact by improving the property industry for everyone.
- Qualifications: Customer-facing experience and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Manchester (Hybrid, up to 2 days WFH) Street Group is one of the fastest-growing PropTech companies in the UK. We want to be the leading creator of delightful experiences for everybody involved in buying, selling, renting and letting property, regardless of their involvement, to improve the industry for everyone by elevating UK estate agencies through world-class technology. If you join us, you will help improve the property industry for everyone by guiding new clients through their onboarding journey with Spectre – our multi award‑winning instruction generation tool. You’ll be the friendly, knowledgeable face that gets customers set up, excited, and confident with our products.
About You
- Proven customer‑facing experience in estate agency, customer onboarding or another customer‑focused role.
- Clear, confident communicator, both written and verbal.
- Organised and process‑oriented; able to manage a pipeline of onboards simultaneously.
- Genuine curiosity about software and technology; can translate technical complexity into clear, simple language for clients.
- Self‑starter with ambition and drive.
- High‑energy and enthusiastic, able to get customers excited about using our products.
What You’ll Do
- Manage a pipeline of new customer onboards from sign‑up through to full setup and handover to the Customer Success team.
- Run onboarding calls via video‑conference, guide clients through product setup, training and answer queries, ensuring they’re fully supported.
- Build clients’ confidence and enthusiasm for using Spectre’s suite of products.
- Collaborate with the wider team to evolve and improve the onboarding process, with your input directly shaping our approach.
Research has shown that women tend to rule themselves out of applying for jobs unless they meet 100% of the requirements. If you fall into this category, please consider applying anyway. We'd love to see your application!
Equal Opportunity
We care deeply about helping the tech industry become a more inclusive and diverse place and we work hard to lead by example. We are committed to Equal Employment Opportunity through attracting and retaining a complementary team of employees and building an inclusive environment for all. Candidates must be eligible to live and work in the UK and be able to perform the work specified.
Benefits
- Hybrid working – you can work from home up to 2 days per week.
- £1000 holiday allowance after your first year with the team.
- Culture that supports your development and encourages growth.
- £500 yearly learning and development budget for your career development.
- Birthday on us – we pay; you stay away.
- 2 paid days volunteering on us.
- Enhanced maternity, paternity and adoption pay.
- Mental health and well‑being support via Health Assured.
- Regular well‑being initiatives.
- Flexible working hours.
- Public transport season ticket loans.
- Paid menopause leave.
- Holiday buying scheme.
- Joining a new team in an exciting business with huge ambition.
- Opportunity to work on cutting‑edge technology.
- Comfortable, relaxed office space – office dogs welcome.
- Fully stocked fridge and drinks on us every Friday afternoon.
- Company and team off‑sites, events and happy hours.
- Cycle to work scheme.
- Electric car salary sacrifice scheme.
- Climate‑positive company.
Hybrid Onboarding Specialist - Shape Customer Journeys in Manchester employer: Street Group
Street Group is an exceptional employer, offering a vibrant work culture that prioritises employee growth and well-being. With hybrid working options, generous learning budgets, and a commitment to inclusivity, we empower our team members to thrive while shaping the future of the property industry through innovative technology. Join us in Manchester and enjoy a supportive environment where your contributions directly impact our mission to enhance customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Onboarding Specialist - Shape Customer Journeys in Manchester
✨Tip Number 1
Get to know the company inside out! Research Street Group and their products like Spectre. This will help you connect with the team during interviews and show that you're genuinely interested in improving the property industry.
✨Tip Number 2
Practice your communication skills! Since you'll be guiding clients through onboarding, being a clear and confident communicator is key. Try role-playing with a friend or family member to get comfortable explaining technical concepts in simple terms.
✨Tip Number 3
Show off your enthusiasm! When you apply, let your passion for customer success and technology shine through. Share examples of how you've made customers excited about using products in the past – it’ll make you stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to reach out directly!
We think you need these skills to ace Hybrid Onboarding Specialist - Shape Customer Journeys in Manchester
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of enthusiasm and warmth into your words. Remember, we’re looking for someone who can connect with our clients, so show us how you’d do that!
Tailor Your Application:Make sure to tailor your application to the role of Hybrid Onboarding Specialist. Highlight your customer-facing experience and any relevant skills that match the job description. We love seeing how your unique background can contribute to our mission of creating delightful experiences!
Be Clear and Concise:We appreciate clarity in communication, so keep your application straightforward and to the point. Use simple language to explain your experiences and skills, especially if they relate to technology or onboarding. This will help us understand how you can translate complex ideas for our clients.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at Street Group. We can’t wait to hear from you!
How to prepare for a job interview at Street Group
✨Know the Product Inside Out
Before your interview, make sure you understand Spectre and its features thoroughly. Familiarise yourself with how it works and think about how you would explain its benefits to a client. This will show your genuine curiosity about the software and your ability to translate technical details into simple language.
✨Showcase Your Customer-Facing Experience
Prepare examples from your previous roles that highlight your customer-facing experience. Think about times when you successfully guided clients through a process or resolved their issues. This will demonstrate your clear communication skills and your ability to build confidence in customers.
✨Demonstrate Organisational Skills
Since you'll be managing multiple onboarding processes, be ready to discuss how you stay organised. Share specific tools or methods you use to keep track of tasks and deadlines. This will reassure them that you can handle the pipeline of new customer onboards effectively.
✨Bring Enthusiasm and Energy
During the interview, let your high energy and enthusiasm shine through. Show them that you're excited about the opportunity to help clients and improve their experience with Spectre. A positive attitude can be contagious and will leave a lasting impression on the interviewers.
