At a Glance
- Tasks: Guide new clients through their onboarding journey with our award-winning tool.
- Company: Join a dynamic tech company focused on inclusivity and innovation.
- Benefits: Enjoy hybrid working, holiday vouchers, and a yearly development budget.
- Other info: Flexible hours, office dogs, and regular team events make this role fun!
- Why this job: Be the friendly face that excites clients about our cutting-edge products.
- Qualifications: Customer-facing experience and clear communication skills are essential.
The predicted salary is between 26500 - 28000 £ per year.
Location: Manchester (Hybrid, up to 2 days WFH)
Employment Type: Full time
Department: Commercial
Compensation: £26.5k – £28k
About the Role
As a Graduate Onboarding Specialist, you will guide new clients through their onboarding journey with Spectre, our multi‑award‑winning instruction generation tool. You will be the friendly, knowledgeable face that sets customers up, excited, and confident with our products.
Key Responsibilities
- Managing a pipeline of new customer onboards from sign‑up through to full setup and handover to the Customer Success team
- Running onboarding calls via Google Meet, guiding clients through product setup, training and answering queries, ensuring they’re fully supported
- Getting clients confident and excited about using Spectre’s suite of products
- Working collaboratively with the wider team to evolve and improve the onboarding process – your input will directly shape how we do things
Qualifications and Experience
- Proven customer‑facing experience – retail, hospitality or any role where you built rapport with people
- Clear, confident communication, both written and verbal
- Organised and process‑oriented; you will manage a pipeline of onboards simultaneously
- Genuine curiosity about software and the tech space; able to translate technical complexity into clear, simple language for clients
- Self‑starter with ambition and drive
- High‑energy, enthusiastic – getting customers excited about using our products is a key part of the role
Benefits
- Hybrid‑working – up to 2 days from home per week
- £1,000 voucher towards a holiday after your first year (tax covered)
- £500 yearly L&D budget for career development
- Birthday day off paid
- 2 paid days volunteering on us
- Enhanced maternity, paternity & adoption pay
- Mental health & well‑being support via Health Assured
- Regular well‑being initiatives
- Flexible working hours
- Public transport season ticket loans
- Paid menopause leave
- Holiday buying scheme
- Office dogs welcome; stocked fridge and beers on Friday afternoons
- Company and team off‑sites, events and happy hours
- Cycle to work scheme
- Electric car salary sacrifice scheme
- Climate‑positive commitment – feel good about sustainability
Equal Employment Opportunity Statement
We care deeply about helping the tech industry become a more inclusive and diverse place and we work hard to lead by example. We are committed to Equal Employment Opportunity through attracting and retaining a complementary team of employees and building an inclusive environment for all. Candidates must be eligible to live and work in the UK and be able to perform the work specified.
Graduate Onboarding Specialist in Manchester employer: Street Group
Spectre is an exceptional employer that prioritises employee well-being and professional growth, offering a vibrant work culture in Manchester with hybrid working options. With benefits like a £1,000 holiday voucher after your first year, a generous learning and development budget, and initiatives promoting mental health and sustainability, we ensure our team feels valued and supported. Join us to be part of a dynamic environment where your contributions directly shape the onboarding experience for our clients, making a meaningful impact in the tech space.
StudySmarter Expert Advice🤫
We think this is how you could land Graduate Onboarding Specialist in Manchester
✨Tip Number 1
Get to know the company inside out! Research Spectre and its products so you can chat confidently about how you can help new clients. This will show your genuine interest and make you stand out during interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be guiding clients through onboarding, being clear and engaging is key. Try role-playing with friends or family to get comfortable explaining technical stuff in simple terms.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which is always a bonus when applying through our website.
✨Tip Number 4
Show your enthusiasm! When you get the chance to speak with potential employers, let your passion for helping clients shine through. A high-energy attitude can be contagious and will leave a lasting impression.
We think you need these skills to ace Graduate Onboarding Specialist in Manchester
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of enthusiasm and warmth into your words. Remember, we’re looking for someone who can connect with clients, so show us how you’d do that right from the start.
Tailor Your Application:Make sure to tailor your application specifically for the Graduate Onboarding Specialist role. Highlight any relevant experience you have in customer-facing roles and how you’ve built rapport with clients. This will help us see why you’re the perfect fit for our team!
Be Clear and Concise:We appreciate clear communication, so keep your application straightforward and to the point. Use simple language to explain your experiences and skills, especially if they relate to tech or onboarding processes. This will show us you can translate complex ideas into easy-to-understand concepts for our clients.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do and our amazing culture at StudySmarter.
How to prepare for a job interview at Street Group
✨Know the Product Inside Out
Before your interview, make sure you understand Spectre and its features. Familiarise yourself with how the onboarding process works and think about how you would explain it to a new client. This will show your genuine curiosity about the software and help you translate technical details into simple language.
✨Show Off Your People Skills
Since this role is all about building rapport with clients, be ready to share examples of how you've successfully connected with customers in previous roles. Think about specific situations where you turned a challenging interaction into a positive experience. This will highlight your customer-facing experience.
✨Demonstrate Organisational Skills
Prepare to discuss how you manage multiple tasks simultaneously. You might want to bring up any tools or methods you use to stay organised, especially when handling a pipeline of onboards. This will reassure them that you can juggle responsibilities effectively.
✨Bring Enthusiasm to the Table
This role requires high energy and enthusiasm, so don’t hold back! Show your excitement about the opportunity to help clients get started with Spectre. Practise conveying your passion for technology and how you can inspire confidence in new users during your interview.
