At a Glance
- Tasks: Guide new customers through onboarding, ensuring they feel confident and excited about our products.
- Company: Join a dynamic tech company passionate about transforming the property industry.
- Benefits: Enjoy hybrid working, generous holiday perks, and a supportive culture focused on your growth.
- Other info: Work in a relaxed office with great perks, including office dogs and regular team events.
- Why this job: Be part of an ambitious team making a real impact in the tech space.
- Qualifications: Customer-facing experience, clear communication skills, and a genuine curiosity about technology.
The predicted salary is between 30000 - 40000 £ per year.
Manchester (Hybrid, up to 2 days WFH)
Responsibilities
- Managing a pipeline of new customer onboards from sign-up through to full setup and handover to our Customer Success team.
- Running onboarding calls via Google Meet, guiding clients through product setup, training and answering queries, ensuring they are fully supported.
- Getting clients confident and excited about using Spectre's suite of products.
- Working collaboratively with the wider team to evolve and improve the onboarding process - your input will directly shape how we do things!
Qualifications
- You will have proven customer-facing experience - whether that's retail, hospitality, or something else where you've built rapport with people.
- You are a clear, confident communicator, both written and verbal.
- You are organized and process-oriented. You will be managing a pipeline of onboards simultaneously, so staying on top of things is essential.
- You have a genuine curiosity about software and the tech space - Spectre has 6 products, so a genuine interest in how technology works is essential, and you can translate that complexity into clear, simple language for clients.
- You are a self-starter with ambition and drive.
- You are high-energy and enthusiastic - a large part of this role is getting customers excited about using our products!
Benefits
- Hybrid working - you can work from home up to 2 days per week.
- Guilt-Free R&R - £1000 towards a holiday after your first year with the team (We'll even cover the tax!).
- Joining a culture that supports your development and encourages growth.
- £500 yearly L&D budget for your career development.
- Your birthday on us - we pay, you stay away.
- "Give something back" - 2 paid days volunteering on us.
- Enhanced maternity, paternity & adoption pay.
- Mental health & well-being support via Health Assured.
- Regular well-being initiatives.
- Flexible working hours.
- Public transport season ticket loans.
- Paid menopause leave.
- Holiday buying scheme.
- Joining a new team in an exciting business with huge ambition.
- Be a part of something bigger - everyone in our team is passionate about improving the entire property industry!
- A chance to work on cutting-edge technology.
- Comfortable, relaxed office space - office dogs welcome!
- Fully stocked fridge and beers (or an alternative) on us every Friday afternoon.
- Company and team off-sites, events and happy hours.
- Cycle to work scheme.
- Electric car salary sacrifice scheme.
- Feel good about sustainability - we're a climate-positive company!
We care deeply about helping the tech industry become a more inclusive and diverse place and we work hard to lead by example. We are committed to Equal Employment Opportunity through attracting and retaining a complementary team of employees and building an inclusive environment for all. Candidates must be eligible to live and work in the UK and be able to perform the work specified.
Customer Onboarding Success Specialist (Hybrid) in Manchester employer: Street Group
Spectre is an exceptional employer that fosters a vibrant and inclusive work culture, offering hybrid working options and a range of benefits designed to support employee well-being and development. With a strong focus on personal growth, employees enjoy a generous learning budget, opportunities for volunteering, and unique perks like a holiday fund and birthday leave, all while contributing to innovative technology that aims to transform the property industry. Join a passionate team in Manchester where your contributions directly shape the onboarding experience and help clients thrive with our cutting-edge products.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Onboarding Success Specialist (Hybrid) in Manchester
✨Tip Number 1
Get to know the company inside out! Research Spectre's products and values so you can speak confidently about how you can contribute to their mission during interviews. This shows genuine interest and helps you connect with the team.
✨Tip Number 2
Practice your communication skills! Since this role is all about guiding clients, make sure you can explain complex tech concepts in simple terms. Try role-playing onboarding calls with friends or family to build your confidence.
✨Tip Number 3
Show off your organisational skills! Create a mock pipeline of customer onboards and demonstrate how you'd manage multiple clients at once. This will highlight your process-oriented mindset and ability to stay on top of things.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the team at Spectre!
We think you need these skills to ace Customer Onboarding Success Specialist (Hybrid) in Manchester
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of enthusiasm and energy into your words. Remember, we’re looking for someone who can get clients excited about our products!
Tailor Your Application:Make sure to tailor your application to the role of Customer Onboarding Success Specialist. Highlight your customer-facing experience and how it relates to onboarding. We love seeing how your past experiences can help shape our onboarding process!
Be Clear and Concise:We appreciate clear communication, so keep your application straightforward and to the point. Use simple language to explain your skills and experiences, just like you would when guiding a client through our products. Clarity is key!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Street Group
✨Know the Product Inside Out
Before your interview, make sure you familiarise yourself with Spectre's suite of products. Understand their features and how they can benefit customers. This will not only help you answer questions confidently but also show your genuine curiosity about the tech space.
✨Showcase Your Customer-Facing Experience
Prepare examples from your past roles where you've successfully built rapport with customers. Whether it’s in retail or hospitality, highlight how you’ve managed customer queries and ensured satisfaction. This will demonstrate your ability to handle onboarding calls effectively.
✨Demonstrate Organisational Skills
Since you'll be managing multiple onboards simultaneously, come prepared to discuss how you stay organised. Share specific tools or methods you use to keep track of tasks and deadlines. This will reassure them that you can handle the demands of the role.
✨Bring Energy and Enthusiasm
This role is all about getting clients excited about using the products. During your interview, let your passion shine through! Use positive language and express your eagerness to contribute to the team and improve the onboarding process.
