At a Glance
- Tasks: Support clients with lettings accounting and improve their experience with our software.
- Company: Join a rapidly growing tech company transforming the property industry.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Be part of a supportive team that values your input and encourages learning.
- Why this job: Make a real impact while developing your skills in a dynamic tech environment.
- Qualifications: Experience in lettings accounting or property management, with strong communication skills.
The predicted salary is between 28800 - 43200 £ per year.
Help our agents fall in love with Street with the help of your Lettings Accounting knowledge! If you join us, you’ll be helping to improve the property industry for everyone by ensuring our clients love our software and helping them find their way around the system! You will also work closely with other teams across the business, giving feedback on product development and technical issues, and supporting launches of new product features, making sure Street.co.uk remains best-in-class.
On a day-to-day basis you’ll be the go-to for our clients, providing live chat support, with a focus on lettings management and accounting, building your knowledge of our products, troubleshooting issues and then assessing the best course of action to resolve the problem. If you love autonomy, are naturally curious, and want to have a genuine impact within a rapidly growing company, we think you’d fit right in!
A bit about the job:
- Becoming an expert on the Street.co.uk platform, across the different areas including sales, lettings management and lettings accounting.
- Acting as the first line of support for any incoming questions or queries that our customers have, predominantly via live chat, but sometimes via email, phone or video call.
- Be able to make the call of when to escalate more complex tasks to our Street Engineering teams.
- Proactively looking at ways to build your knowledge of our products.
- Proactively ensuring customers understand and are making the most of the latest product updates/releases.
- Working with a variety of customers from small independents through to large multi-branch estate agencies.
- Responding to any system bugs reported by the client and escalating this to the development team where necessary.
- Obtaining customer feedback and feature requests, ensuring these are communicated appropriately to the development team.
A bit about you:
- You have a background in Lettings Accounting and/or Property Management, who wants to transition into a tech environment that strives to improve the property industry.
- You’ll be confident in holding conversations with the wider Street Group team as well as clients, managing expectations and asking the appropriate questions to build a full understanding of the problem.
- You have a passion for technology and websites and an enthusiasm to quickly learn new products and features.
- You’re a self-starter who can take initiative where required.
- You’ll have outstanding communication skills, both written and verbal.
- You feel confident working with a variety of stakeholders (e.g. internal and external, technical and non-technical).
- You’re highly organised and experienced at time management and prioritisation.
- You’re calm and collected under pressure whilst keeping a happy and positive mindset.
- You’re adaptable to each issue dealt with and truly take pride in your work.
Hybrid-working - you can work from home up to 3 days per week.
Lettings Accounting Specialist employer: Street Group
At Street.co.uk, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. As a Lettings Accounting Specialist, you'll enjoy the flexibility of hybrid working, ample opportunities for professional growth, and the chance to make a real impact in the property industry. Our commitment to employee development and a supportive environment ensures that you can thrive while helping our clients navigate our cutting-edge software.
StudySmarter Expert Advice🤫
We think this is how you could land Lettings Accounting Specialist
✨Tip Number 1
Get to know the company inside out! Before your interview, spend some time exploring Street.co.uk and its products. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Tip Number 2
Practice your live chat skills! Since you'll be providing support via live chat, try simulating conversations with friends or family. This will help you get comfortable with troubleshooting and responding quickly to queries.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider knowledge and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t shy away from showcasing your passion for tech! During interviews, share examples of how you've embraced technology in your previous roles. This will highlight your adaptability and eagerness to learn new systems.
We think you need these skills to ace Lettings Accounting Specialist
Some tips for your application 🫡
Show Off Your Lettings Accounting Skills:Make sure to highlight your experience in lettings accounting and property management. We want to see how your background can help us improve the property industry, so don’t hold back on showcasing your expertise!
Tailor Your Application:Take a moment to customise your application for the Lettings Accounting Specialist role. Use the job description as a guide to align your skills and experiences with what we’re looking for. It shows us you’re genuinely interested!
Keep It Clear and Concise:When writing your application, clarity is key! Make sure your points are easy to read and straight to the point. We appreciate well-structured applications that get to the heart of your qualifications without unnecessary fluff.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’re good to go!
How to prepare for a job interview at Street Group
✨Know Your Stuff
Make sure you brush up on your Lettings Accounting knowledge before the interview. Familiarise yourself with common issues clients face and how Street.co.uk addresses them. This will show that you're not just interested in the role, but that you understand the industry and can hit the ground running.
✨Practice Live Chat Scenarios
Since you'll be providing live chat support, it’s a good idea to practice handling customer queries. Think of potential questions clients might ask and prepare your responses. This will help you feel more confident during the interview and demonstrate your proactive approach.
✨Show Your Curiosity
During the interview, express your enthusiasm for learning about new products and features. Ask insightful questions about the company’s tech and how they plan to improve their services. This will highlight your passion for technology and your eagerness to contribute to the team.
✨Communicate Clearly
Outstanding communication is key in this role. Practice articulating your thoughts clearly and concisely. Whether it's discussing your past experiences or explaining complex concepts, being able to communicate effectively will set you apart from other candidates.
