Client Onboarding Specialist - Estate Agency

Hybrid, 3 days office-based, 2 days per week working from home

Hiring Team:

Customer Success

About Street Group.

Street Group is one of the fastest-growing PropTech companies in the UK. We want to be the leading creator of delightful experiences for everybody involved in buying, selling, renting and letting property, regardless of their involvement, to improve the industry for everybody by elevating UK Estate Agencies through world-class technology.

As an Onboarding Specialist, you’ll manage your own pipeline of projects, guiding our clients through the onboarding process and supporting our agents in solving real-world challenges in property sales, lettings accounting and property management. You’ll tailor solutions to each client’s needs, set clear expectations, to ensure a smooth migration to Street.co.uk, including the transition of their data and supporting the configuration of their new account.

Working within a team of former estate agents all passionate about transforming the industry, you’ll find it rewarding to help agents fix problems and improve their workflows. If you thrive in a versatile role full of variety and client interaction, this position could be the perfect fit!

If you love autonomy, are naturally curious, and want to have a genuine impact within a rapidly growing company, we think you’d fit right in!

A bit about the job.

• Becoming an expert in Street.co.uk, including its sales, lettings management, and client accounting features.
• Leading clients through the onboarding journey, from system migration to going live and beyond, ensuring a smooth and supportive process.
• Working with a diverse range of clients, from small independent agencies to large multi-branch estate agencies across the UK.
• Collecting client feedback and feature requests, sharing valuable insights with the development team to improve our product.
• Building strong client relationships, ensuring ongoing satisfaction and conducting follow-up calls to address any needs.
• Immersing yourself in the product, keeping up-to-date with new features and enhancements.

Research has shown that women tend to rule themselves out of applying for jobs unless they meet 100% of the requirements. If you fall into that category and are about to rule yourself out based on the above criteria; please consider applying anyway. We\’d love to see your application!

A bit about you.

• You’ll have experience in lettings management, lettings accounting, or property management, with a passion for transitioning into a tech-focused role.
• You have strong stakeholder management and client relationship skills, with the ability to build trust and rapport quickly.
• You’ll be tech-savvy, process-driven, and eager to learn new tools and systems.
• You’re curious, conscientious, and self-motivated, with the ability to work independently and thrive in a fast-paced, growing company.
• You have excellent communication skills, both written and verbal, with a knack for explaining complex concepts simply.
• You’re highly organised, detail-oriented, and committed to delivering an exceptional customer experience.

Hybrid-working – you can work from home up to 3 days per week

️ Guilt-Free R&R – £1000 towards a holiday after your first year with the team (we\’ll even cover the tax!)

Joining a culture that supports your development and encourages growth

£500 yearly L&D budget for your career development

Your birthday on us – we pay, you stay away

‘Give something back’ – 2 paid days volunteering on us

Enhanced maternity, paternity & adoption pay

Public transport season ticket loans

Paid menopause leave

Joining a new team in an exciting business with huge ambition

Be a part of something bigger – everyone in our team is passionate about improving the entire property industry! It\’s a huge goal, but it motivates us to do better every single day

A chance to work on cutting-edge technology

Comfortable, relaxed office space – office dogs welcome!

Fully stocked fridge and beers (or an alternative) on us every Friday afternoon

Company and team off-sites, events and happy hours

Cycle to work scheme

Electric car salary sacrifice scheme

Feel good about sustainability – we\’re a climate-positive company!

Salary is dependant on experience. Sometimes the perfect person is far more or less experienced than we anticipated. In these situations, planned ranges go out the window. If you think that might be the case, please apply and just let us know.

Hiring Particulars.

Interview Process: 3 stages = Introductory call with one of our Talent team > Hiring Manager Interview inc short task > Final interview with Head of Operations.

We want to make our interviews as inclusive as possible, so if you need any adjustments made, or if there\’s anything you think we should be aware of during the interview process, please do let us know!