At a Glance
- Tasks: Coordinate customer service and logistics for seamless delivery operations.
- Company: Established logistics and warehousing business in Tilbury.
- Benefits: Salary up to £30,000, 21 days holiday, and no weekend work.
- Other info: Fast-paced environment with opportunities for growth and development.
- Why this job: Be the key link between customers and operations, making a real impact.
- Qualifications: Experience in logistics or customer service with strong attention to detail.
The predicted salary is between 28000 - 30000 £ per year.
Streamline Recruitment are working in partnership with a well-established logistics and warehousing business based in Tilbury, who are looking to appoint a Customer Service Coordinator. This is a pivotal role within the operation, acting as the central point of contact between customers, warehouse teams, and transport functions to ensure a seamless end-to-end delivery service. This opportunity would suit someone with experience in logistics, transport operations, or a fast-paced customer service environment who enjoys problem-solving, clear communication, and keeping operations running smoothly behind the scenes. You will play a key role in managing customer relationships and supporting the daily movement of goods in and out of the warehouse. A large part of the role focuses on keeping customers informed, handling queries efficiently, and ensuring all internal systems are accurately maintained and updated.
Typical duties will include:
- Managing incoming customer queries relating to deliveries, orders, and service updates, ensuring a prompt and professional response at all times.
- Coordinating the booking in of goods and maintaining accurate system entries across all relevant platforms.
- Tracking delivery progress and proactively updating customers on any delays, changes, or issues.
- Working closely with warehouse and transport teams to ensure smooth communication and operational alignment.
- Investigating and resolving customer queries or complaints, escalating where required to ensure timely resolution.
- Maintaining accurate records of shipments, deliveries, and customer information across internal systems.
- Producing and updating reports using Excel to support operational performance tracking and customer visibility.
- Providing general administrative support across logistics and customer service functions.
- Building and maintaining strong relationships with both internal teams and external customers.
About You:
- Previous experience within logistics, transport, warehousing, or a similar customer-focused role.
- High attention to detail, particularly when working with data and system updates.
- Competent using Microsoft Excel, including basic reporting, filtering, and data entry.
- Able to prioritise workload effectively in a busy, fast-paced environment.
What’s on Offer: £28,000–£30,000 salary depending on experience Monday to Friday, 08:00–17:00 – no weekend working 21 days holiday + bank holidays If you are interested in discussing further please apply today.
Customer Service Coordinator in Tilbury employer: Streamline Services Consultancy Limited
Join a well-established logistics and warehousing business in Tilbury, where you will thrive in a supportive work culture that values clear communication and teamwork. As a Customer Service Coordinator, you will benefit from a competitive salary, generous holiday allowance, and the opportunity to develop your skills in a dynamic environment focused on employee growth and operational excellence. With no weekend working, this role offers a perfect balance between professional fulfilment and personal time.
Contact Details:
Streamline Services Consultancy Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator in Tilbury
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and customer service sectors on LinkedIn. A friendly message can go a long way in getting your foot in the door.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service roles and practice your answers. We want you to shine when discussing how you handle queries and keep operations running smoothly.
✨Tip Number 3
Show off your Excel skills! If you get a chance, bring examples of reports or data you've worked with. It’ll demonstrate your attention to detail and ability to manage information effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Customer Service Coordinator in Tilbury
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in logistics and customer service. We want to see how you've handled queries and maintained relationships in previous roles, so don’t hold back on those details!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service Coordinator role. Share specific examples of how you've solved problems and kept operations running smoothly.
Show Off Your Excel Skills:Since this role involves reporting and data management, make sure to mention your proficiency with Excel. We love seeing candidates who can filter, report, and manage data effectively, so give us the lowdown on your skills!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Streamline Services Consultancy Limited
✨Know Your Logistics
Make sure you brush up on your logistics and transport knowledge. Understand the basics of how goods move through a warehouse and the importance of customer service in this process. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved customer queries or complaints. Highlight your ability to think on your feet and how you can keep operations running smoothly, as this is crucial for the Customer Service Coordinator position.
✨Excel at Excel
Since the role requires using Microsoft Excel for reporting and data entry, make sure you're comfortable with it. Brush up on your skills, especially in filtering and basic reporting, so you can discuss how you would use these tools to maintain accurate records during the interview.
✨Communicate Clearly
Practice clear and concise communication. You’ll need to demonstrate your ability to keep customers informed and coordinate with various teams. During the interview, focus on articulating your thoughts clearly and showing that you can be the central point of contact effectively.
