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For Companies At a Glance
- Tasks: Manage customer enquiries, prepare quotes, and ensure timely shipments.
- Company: Join a leading logistics firm specialising in warehousing and international freight services.
- Benefits: Enjoy a competitive salary, growth opportunities, and a supportive team environment.
- Why this job: Perfect for those passionate about logistics and customer service with a chance to make an impact.
- Qualifications: Experience in internal sales or customer service within logistics is essential.
- Other info: Work hours are 08:30 – 17:30, with a salary range of £30,000 – £35,000.
The predicted salary is between 30000 - 35000 £ per year.
Streamline Recruitment are currently working with a well-established business specialising in warehousing, distribution, and international freight services including sea and air freight. They are seeking a motivated Internal Sales Coordinator to join their team to support sales and operations with excellent customer service and account management.
Key Responsibilities:
- Efficiently manage inbound customer enquiries via phone and email, providing accurate and timely information.
- Prepare and issue spot quotes for a range of logistics services, including warehousing, sea freight, air freight, and import/export shipments.
- Liaise closely with warehouse, transport, and freight teams to ensure shipments are executed on schedule, consistently meeting customer SLA requirements.
- Provide customers with regular updates on shipment status, proactively communicating any delays or issues.
- Resolve complex queries regarding pricing, transit times, customs documentation, and delivery schedules with professionalism and accuracy.
- Maintain comprehensive and up-to-date customer records and sales activity within the CRM system.
- Collaborate with external sales teams, freight forwarders, and operations departments to support client needs and contribute to business growth.
- Identify and pursue new business opportunities within existing client accounts, promoting additional services such as warehousing, import/export, and customs clearance.
- Maintain ongoing communication with customers to address support enquiries and strengthen client relationships.
- Generate detailed sales reports and oversee general sales operations.
- Utilize LinkedIn strategically to promote services and generate new business leads.
- Manage key accounts to ensure high levels of customer satisfaction and consistent achievement of KPIs.
Candidate Requirements:
- Previous internal sales or customer service experience, within logistics, freight forwarding, warehousing, or distribution.
- Confident using CRM software, MS Office, and freight management systems.
- Proactive and solution-focused with a customer-first approach.
- Able to work independently and collaboratively within a busy team environment.
If you’re looking to develop your career in logistics sales with a company that values professionalism and offers growth opportunities, this is a great role to consider.
Hours: 08:30 – 17:30
Salary: £30,000 – £35,000 per annum
If you are interested in discussing further, please apply today.
Internal Sales - Logistics & Freight employer: Streamline Services Consultancy Limited
Contact Detail:
Streamline Services Consultancy Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Internal Sales - Logistics & Freight
✨Tip Number 1
Familiarise yourself with the logistics and freight industry. Understanding key terms and processes, such as sea and air freight, will help you communicate effectively during interviews and demonstrate your knowledge of the field.
✨Tip Number 2
Utilise LinkedIn to connect with professionals in the logistics sector. Engaging with industry-related content and joining relevant groups can help you build a network that may lead to job opportunities and insights about the company.
✨Tip Number 3
Prepare to discuss your experience with CRM software and how you've used it to manage customer relationships. Being able to provide specific examples of how you've improved customer satisfaction or sales through effective use of technology will set you apart.
✨Tip Number 4
Showcase your proactive approach by preparing questions about the company's operations and growth strategies. This not only demonstrates your interest in the role but also your commitment to contributing positively to their team.
We think you need these skills to ace Internal Sales - Logistics & Freight
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in internal sales, customer service, and logistics. Use keywords from the job description to demonstrate that you meet the candidate requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for the role and how your skills align with the responsibilities listed. Mention specific experiences where you've successfully managed customer enquiries or resolved complex queries.
Showcase Your CRM Skills: Since the role requires confident use of CRM software, mention any relevant experience you have with CRM systems. Provide examples of how you've used these tools to manage customer relationships or sales activities.
Highlight Team Collaboration: Emphasise your ability to work both independently and as part of a team. Share examples of how you've collaborated with different departments to achieve common goals, especially in a busy environment.
How to prepare for a job interview at Streamline Services Consultancy Limited
✨Know Your Logistics
Familiarise yourself with the logistics and freight industry, including key terms and processes. Understanding sea and air freight, warehousing, and customs documentation will help you answer questions confidently and demonstrate your expertise.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Highlight your ability to manage inquiries, resolve issues, and maintain strong client relationships, as these are crucial for the Internal Sales Coordinator position.
✨Be Proactive and Solution-Focused
During the interview, emphasise your proactive approach to problem-solving. Share instances where you've identified opportunities or resolved complex queries, showcasing your ability to think on your feet and provide solutions.
✨Demonstrate CRM Proficiency
Since the role requires using CRM software, be prepared to discuss your experience with such systems. If possible, mention specific tools you've used and how you've leveraged them to manage customer records and sales activities effectively.
