At a Glance
- Tasks: Handle customer enquiries and identify sales opportunities in a dynamic team.
- Company: Join a leading manufacturer of energy-efficient lighting products since 1991.
- Benefits: Salary up to £33,000, 20 days holiday plus bank holidays, and a company pension.
- Other info: Enjoy a friendly work environment with opportunities for growth and collaboration.
- Why this job: Be the front-line hero in customer service and technical support.
- Qualifications: 4 years in internal sales or customer-focused roles with strong communication skills.
Our client designs and manufactures high quality, energy efficient lighting products. Operating since 1991, our client offers a range of internal and external luminaires, while also offering bespoke products to align any requirements.
On behalf of our client, we are looking to recruit an Internal Sales Executive to join their friendly team. This position is a front-line role to inbound customer enquiries, including technical project requests, providing essential customer service excellence.
Package:
- Salary £30,000 - £33,000 (DOE)
- 20 days holiday + bank holidays + 3 days Christmas shut down
- 8am - 5pm Monday to Friday
- Company pension
- On-site parking
Responsibilities:
- Handle customer enquiries, understand their needs, and identify sales opportunities
- Answer questions, resolve issues, and provide information via calls and emails
- Explain product features and assist in building quotes with technical support
- Follow up on old project quotes
- Process orders on Sage and keep customers updated
- Track and respond to all enquiries promptly
- Update ACT CRM, including old quotes and order statuses
- Create and manage BOMs and part numbers
- Prepare product and project-based quotes, including system design
- Work with Technical team to provide solution designs
- Liaise with suppliers on pricing and technical requirements
- Work closely with Purchasing, Credit Control, Production, Design, Technical, and Dispatch teams
- Answer phone calls if Internal Sales team is busy
- Represent Internal Sales in departmental meetings
- Attend client sites occasionally
- Support website updates and produce reports from Sage
- Raise proformas and input orders
- Undertake other reasonable duties as requested
Requirements:
- 4 years' experience in an internal sales / customer focused role within a technical, manufacturing environment
- Excellent verbal communication and active listening skills
- Patience, time management skills, and ability to prioritise tasks
- Ability to work independently and as part of a team
- Excellent numeracy skills for accurate and speedy calculation of sales quotes
Internal Sales Executive in Southampton employer: Streamline Search
Join a dynamic team at a leading manufacturer of high-quality, energy-efficient lighting products, where your contributions as an Internal Sales Executive will be valued and recognised. With a supportive work culture that prioritises customer service excellence and offers ample opportunities for professional growth, you will enjoy a competitive salary, generous holiday allowance, and a company pension, all while working in a friendly environment that encourages collaboration and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Internal Sales Executive in Southampton
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent projects. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your pitch! Be ready to explain how your experience aligns with the role of Internal Sales Executive. Highlight your customer service skills and technical knowledge to impress the hiring team.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and potentially a foot in the door.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email. It shows appreciation and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Internal Sales Executive in Southampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Internal Sales Executive role. Highlight your experience in handling customer enquiries and any technical sales experience you have. We want to see how your skills align with what our client is looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific examples of how you've provided excellent customer service or resolved issues in previous roles. We love a good story!
Show Off Your Communication Skills:Since this role involves a lot of communication, make sure your application reflects your verbal and written communication skills. Keep your language clear and concise, and don’t forget to proofread for any typos. We appreciate attention to detail!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Streamline Search
✨Know the Product Inside Out
Before your interview, make sure you understand the lighting products and solutions the company offers. Familiarise yourself with their features, benefits, and any recent innovations. This will help you answer technical questions confidently and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since this role is all about handling customer enquiries, be ready to share specific examples of how you've provided excellent customer service in the past. Think about situations where you resolved issues or went above and beyond for a client, as this will demonstrate your suitability for the position.
✨Prepare for Technical Questions
Given the technical nature of the role, expect questions that assess your understanding of sales processes and product specifications. Brush up on relevant terminology and be prepared to discuss how you would approach technical project requests or create quotes based on customer needs.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the company's future projects, or how success is measured in the Internal Sales team. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
