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- Tasks: Lead a team of engineers to deliver top-notch service and support.
- Company: Join a leading UK manufacturer in specialist sterilisation solutions.
- Benefits: Enjoy a competitive salary, generous holiday, and early finish Fridays.
- Other info: Work in a supportive environment with a focus on customer satisfaction.
- Why this job: Make a real impact in a dynamic role with growth opportunities.
- Qualifications: Experience in service management and strong leadership skills.
The predicted salary is between 45000 - 50000 £ per year.
Our client is a leading UK-based manufacturer of specialist sterilisation solutions, serving a variety of professional, research, and clinical sectors worldwide. We are looking to recruit an experienced Service Manager. The successful candidate will lead and coordinate the UK service function, managing a team of engineers and ensuring high-quality delivery of installation, maintenance, and customer support services. This role is both operational and customer-facing, requiring strong leadership and engineering understanding.
Package:
- Salary 45,000 - 50,000 (DOE)
- 25 days holiday + bank holidays
- Company pension scheme
- Early finish Fridays
- Working hours Monday - Thursday 8am - 5pm and Fridays 8am - 1pm
Responsibilities:
- Manage day-to-day operations of the service and installation function, including scheduling, field engineers, and service desk activity.
- Manage customer communication and stakeholder relationships, ensuring clear updates, timely responses, and high service levels.
- Lead, coach, and develop the team, including task allocation and performance management.
- Act as escalation point for complex technical and service issues, ensuring effective resolution and customer satisfaction.
- Oversee installation, commissioning, maintenance, and repair activities, including on-site support where required.
- Manage service contracts, warranties, and maintenance.
Service Manager employer: Streamline Search
Contact Detail:
Streamline Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Service Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its services thoroughly. Be ready to discuss how your leadership skills and engineering knowledge can help them deliver top-notch service and support.
✨Tip Number 3
Showcase your experience! When you get the chance to chat with potential employers, highlight your past successes in managing teams and improving service delivery. Use specific examples to demonstrate your impact.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find and apply for the Service Manager position. Plus, it shows you're serious about joining the team and helps us keep track of your application.
We think you need these skills to ace Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Manager role. Highlight your experience in managing teams and delivering high-quality service, as well as any relevant engineering knowledge. We want to see how you can lead and coordinate effectively!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific examples of how you've managed operations and improved customer satisfaction in the past. We love a good story!
Showcase Your Leadership Skills: In both your CV and cover letter, make sure to showcase your leadership skills. Talk about how you've coached and developed teams, and how you handle complex issues. We’re looking for someone who can inspire and guide others!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Streamline Search
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to sterilisation solutions and service management. Understand the products and services the company offers, as well as any recent developments in the industry. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Service Manager, you'll need to lead a team effectively. Prepare examples of how you've successfully managed teams in the past, focusing on your coaching and development strategies. Be ready to discuss how you handle performance management and conflict resolution, as these are key aspects of the role.
✨Customer Communication is Key
Since this role is customer-facing, think about how you can demonstrate your communication skills. Prepare scenarios where you've successfully managed customer relationships or resolved complex issues. Highlight your ability to provide clear updates and maintain high service levels, as this will resonate with the interviewers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company's approach to service delivery, team dynamics, or future projects. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.