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- Tasks: Manage sea freight operations and support multimodal logistics training.
- Company: Join a supportive and collaborative logistics team focused on growth.
- Benefits: Competitive salary, ongoing training, and career progression opportunities.
- Why this job: Make a real impact in logistics while developing diverse skills across freight modes.
- Qualifications: 2 years of sea freight experience and strong communication skills required.
- Other info: Enjoy a dynamic role with a focus on customer relationships and problem-solving.
Our client is seeking a highly organised, experienced, and customer-focused Freight Forwarder, who will then train to become a Multimodal Freight Forwarder, to join their expanding forwarding team. The primary focus of this role is sea freight import and export operations, with opportunities to gain experience in air and road freight as part of your ongoing training and development into a fully multimodal operator. In addition to operational responsibilities, the role includes commercial activities, such as outbound customer calls, to support and develop the company's multimodal services.
Key Responsibilities
- Manage sea freight import and export files from quotation to final delivery
- Support airfreight and road freight bookings (training provided)
- Liaise effectively with customers, overseas agents, suppliers, and internal teams
- Arrange customs clearance, documentation, and delivery bookings
- Resolve operational issues promptly and professionally
- Ensure accurate costing, invoicing, and file maintenance
- Monitor customer and supplier credit limits in line with company policy
- Undertake additional tasks as requested by your line manager
Commercial:
- Conduct outbound consultative calls to existing and prospective customers
- Build and maintain strong, long-term customer relationships
- Follow up on leads, quotations, and business opportunities
- Understand customer requirements and recommend suitable freight solutions
- Identify opportunities to support the wider commercial strategy
- Work closely with sales and operations teams to deliver seamless customer service
Note: These calls are consultative rather than high-pressure. The goal is to add value, understand customer needs, and help grow multimodal services through consistent, professional outreach.
Position Requirements
- Minimum 2 years' experience in sea freight operations
- Strong understanding of international forwarding processes
- Experience with customs clearance procedures
- Excellent communication and customer service skills
- High level of accuracy and attention to detail
- Strong organisational and time management abilities
- Proactive problem-solver with a positive, can-do approach
- Experience in airfreight or road freight is desirable but not essential (training provided)
Position Remuneration
- Competitive salary: £34,000 - £36,000 (dependent on experience)
- Supportive, collaborative team environment
- Ongoing training and professional development
- Exposure to multimodal operations: sea, air, and road
- Opportunities to broaden logistics skill set and progress your career
- Employee Assistance Programme (EAP)
- Eligible for attendance bonus after 6 months of successful service
- Opportunity to work in a varied and impactful role where your skills make a real difference
Freight Forwarder - Ocean Freight in Redditch employer: Streamline Search
Contact Detail:
Streamline Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Freight Forwarder - Ocean Freight in Redditch
✨Tip Number 1
Network like a pro! Reach out to people in the freight forwarding industry, especially those who work with ocean freight. Attend industry events or join online forums to connect with potential employers and learn about job openings.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of sea freight operations and customs clearance procedures. Be ready to discuss your experience and how it aligns with the role, showing off your problem-solving skills and customer service expertise.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview or networking event, send a quick thank-you email to express your appreciation and reiterate your interest in the position. It keeps you fresh in their minds!
✨Tip Number 4
Apply through our website for the best chance at landing that dream job! We’re always looking for talented individuals to join our team, and applying directly can help you stand out from the crowd.
We think you need these skills to ace Freight Forwarder - Ocean Freight in Redditch
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Freight Forwarder role. Highlight your experience in sea freight operations and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a great fit. We love seeing enthusiasm and a personal touch!
Showcase Your Customer Service Skills: Since this role involves liaising with customers, make sure to highlight your excellent communication and customer service skills. Share examples of how you've built strong relationships in previous roles – we’re all about teamwork!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Let’s get started on this journey together!
How to prepare for a job interview at Streamline Search
✨Know Your Freight Basics
Before the interview, brush up on your knowledge of sea freight operations and international forwarding processes. Be ready to discuss your experience with customs clearance and how you’ve managed import and export files in the past.
✨Showcase Your Customer Service Skills
Since this role involves liaising with customers and building relationships, prepare examples of how you've successfully handled customer interactions. Think about times when you resolved issues or added value through consultative calls.
✨Demonstrate Organisational Skills
Highlight your organisational and time management abilities during the interview. You might be asked how you prioritise tasks or manage multiple files, so have specific examples ready that showcase your attention to detail.
✨Be Proactive and Positive
Employers love a can-do attitude! Prepare to discuss how you approach problem-solving and any instances where you took the initiative to improve processes or support your team. This will show that you're not just reactive but also proactive in your work.
