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- Tasks: Be the friendly face of customer service, handling enquiries and ensuring smooth order progression.
- Company: Join the UK's top aluminium glazing systems supplier with over 40 years of expertise.
- Benefits: Starting salary of £24,600, 28 days holiday, and full training provided.
- Other info: Enjoy a positive team atmosphere and opportunities for personal growth.
- Why this job: Make a real difference in customer satisfaction while developing your skills in a supportive environment.
- Qualifications: Previous customer service experience and strong communication skills are essential.
The predicted salary is between 24600 - 24600 £ per year.
Hours: 37.5 per week
Working Pattern: Monday, Tuesday, Thursday: 08:30 - 17:00, Wednesday: 08:00 - 17:00, Friday: 08:30 - 16:00
Salary: £24,600 per annum (starting)
Holiday: 28 days (including bank holidays)
Location: On-site role
About the Company
Our client is the UK's leading supplier of aluminium glazing systems and bespoke aluminium extrusions, with over 40 years of industry expertise. They are a well-established manufacturer with a strong reputation for quality, service, and innovation. Full in-house training will be provided to ensure you gain full product knowledge and succeed in the role.
The Role
Our client is seeking a proactive and organised Customer Service professional to join their on-site team. You will act as the first point of contact for customers, ensuring a high level of service, accurate order progression, and efficient communication across the business.
Key Responsibilities
- Handle customer enquiries via phone and email in a professional and timely manner
- Progress customer orders and support on-time delivery performance
- Resolve customer issues and complaints, ensuring root cause resolution
- Maintain accurate daily reports and system records
- Raise credit notes where required
- Liaise with internal teams and Area Sales Managers
- Support customers with ordering processes and basic training
- Use internal systems (email, spreadsheets, databases)
- Analyse data and highlight service or quality improvements
- Support continuous improvement and process development
- Ensure high standards of accuracy, quality, and customer satisfaction
- Assist with projects to improve service delivery
- Maintain a positive, team-focused working environment
Candidate Requirements
- Previous customer service or office-based experience
- Strong communication skills (telephone and email)
- Confident using Microsoft Office (Excel, Outlook, databases)
- Strong attention to detail and accuracy
- Problem-solving and decision-making ability
- Positive, proactive attitude
- Strong team player who can also work independently
- Able to manage workload in a fast-paced environment
Office Administrator employer: Streamline Search
Contact Detail:
Streamline Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Office Administrator
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might know someone in the industry. A personal connection can often get your foot in the door faster than any application.
✨Tip Number 2
Prepare for those interviews! Research the company and its products, especially since they’re a leading supplier of aluminium glazing systems. Show them you’re genuinely interested and ready to contribute.
✨Tip Number 3
Practice your communication skills! Since you'll be handling customer enquiries, being clear and confident on the phone and via email is key. Role-play with a friend to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that Office Administrator role, and applying directly can sometimes give you an edge over others.
We think you need these skills to ace Office Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous customer service or office-based experience, and don’t forget to showcase your strong communication skills!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Office Administrator role. Mention your proactive attitude and how you can contribute to maintaining high standards of customer satisfaction.
Show Off Your Tech Skills: Since the role requires confident use of Microsoft Office, make sure to mention your proficiency with Excel, Outlook, and databases. If you have any specific examples of how you've used these tools effectively, include them!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Streamline Search
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their products, values, and what sets them apart in the aluminium glazing industry. This will not only impress your interviewers but also help you tailor your answers to align with their goals.
✨Showcase Your Customer Service Skills
Since the role is all about customer service, be ready to share specific examples from your past experiences. Think of situations where you resolved issues or improved customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Demonstrate Your Organisational Skills
As an Office Administrator, being organised is key. Prepare to discuss how you manage your workload, prioritise tasks, and maintain accuracy in your work. You might even want to bring a sample of a report or system you’ve used in the past to illustrate your point.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You could ask about the team dynamics, training opportunities, or how they measure success in the office administrator position. It’s a great way to engage and leave a lasting impression.