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For Companies At a Glance
- Tasks: Support customers and manage admin tasks in a dynamic office environment.
- Company: Join a leading packaging manufacturer based in Southampton.
- Benefits: Enjoy a competitive salary, annual bonus, and 28 days holiday.
- Why this job: Be the first point of contact for customers and enhance your communication skills.
- Qualifications: 2 years experience in customer service or administration required.
- Other info: Work Monday to Friday, 8:30am - 5:30pm in a supportive team.
The predicted salary is between 20000 - 26000 £ per year.
Overview
Customer Service Administrator Required! Our client is a leading packaging manufacturer based in Southampton. On behalf of our client, we are looking to recruit an experienced Customer Service Administrator. The successful candidate will be responsible for supporting customers and internal operations, managing a range of administrative and customer service tasks. As the first point of contact for customer enquiries, you\\\’ll play a key role in ensuring efficient order processing and clear, professional communication throughout.
Package
- Salary £25,000 – £26,000 (DOE)
- Annual company bonus
- 28 days holiday, inclusive of bank holidays
- Working hours Monday to Friday, 8:30am – 5:30pm
Responsibilities
- Handling inbound phone calls and emails with professionalism and efficiency
- Entering data accurately and promptly into internal systems
- Performing general administrative duties including photocopying, filing, invoicing, and managing documents
- Organising and coordinating the dispatch of customer orders
- Creating and distributing job sheets to relevant teams
- Providing clear and timely updates to customers on order progress
- Delivering friendly, professional support and guidance to customers
- Assisting colleagues with general administrative support as required
Requirements
- 2 years\\\’ experience in customer service/administrator role within a manufacturing environment
- Strong communication skills, both written and verbal
- Ability to prioritise workload
- Confident using Microsoft Office and comfortable learning internal systems
Streamline Search is acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying to this post you are granting us consent to process your data and contact you in relation to this application
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Customer Service /Office Administrator employer: Streamline Search
Contact Detail:
Streamline Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service /Office Administrator
✨Tip Number 1
Familiarise yourself with the packaging industry and the specific products your potential employer offers. This knowledge will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. Since you'll be the first point of contact for customers, being able to convey information clearly and professionally is crucial.
✨Tip Number 3
Brush up on your Microsoft Office skills, particularly Excel and Word, as these will be essential for data entry and document management. Consider taking a quick online course if you feel you need a refresher.
✨Tip Number 4
Prepare examples from your previous experience that showcase your ability to handle customer inquiries and administrative tasks efficiently. Being able to share specific instances will make you stand out during the interview process.
We think you need these skills to ace Customer Service /Office Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration, particularly within a manufacturing environment. Use specific examples to demonstrate your skills in communication and data management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your two years of experience and how it aligns with the responsibilities listed in the job description, such as handling customer enquiries and managing administrative tasks.
Highlight Key Skills: In your application, emphasise your strong communication skills and proficiency in Microsoft Office. Provide examples of how you've successfully prioritised workloads and supported colleagues in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Customer Service Administrator.
How to prepare for a job interview at Streamline Search
✨Showcase Your Communication Skills
As a Customer Service Administrator, strong communication is key. Be prepared to demonstrate your verbal and written communication skills during the interview. You might be asked to role-play a customer interaction, so practice clear and professional responses.
✨Familiarise Yourself with the Company
Research the packaging manufacturer and understand their products and services. This will not only help you answer questions more effectively but also show your genuine interest in the company and the role.
✨Highlight Relevant Experience
Make sure to discuss your previous experience in customer service or administrative roles, especially within a manufacturing environment. Use specific examples to illustrate how you've handled similar tasks and challenges.
✨Demonstrate Organisational Skills
Since the role involves managing multiple tasks, be ready to talk about how you prioritise your workload. You could share strategies you use to stay organised and ensure that deadlines are met, which is crucial for efficient order processing.
