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- Tasks: Be the friendly voice for customers, handling enquiries and ensuring smooth order progression.
- Company: Join a leading UK manufacturer with over 40 years of expertise in aluminium systems.
- Benefits: Enjoy a competitive salary, 28 days holiday, and full training to boost your skills.
- Other info: Work in a supportive environment with opportunities for growth and development.
- Why this job: Make a real difference by providing top-notch service and resolving customer issues.
- Qualifications: Looking for proactive individuals with great communication skills and a knack for problem-solving.
The predicted salary is between 24600 - 24600 £ per year.
Hours: 37.5 per week
Working Pattern:
- Monday, Tuesday, Thursday: 08:30 - 17:00
- Wednesday: 08:00 - 17:00
- Friday: 08:30 - 16:00
Salary: 24,600 per annum (starting)
Holiday: 28 days (including bank holidays)
Location: On-site role
About the Company
Our client is the UK’s leading supplier of aluminium glazing systems and bespoke aluminium extrusions, with over 40 years of industry expertise. They are a well-established manufacturer with a strong reputation for quality, service, and innovation. Full in-house training will be provided to ensure you gain full product knowledge and succeed in the role.
The Role
Our client is seeking a proactive and organised Customer Service professional to join their on-site team. You will act as the first point of contact for customers, ensuring a high level of service, accurate order progression, and efficient communication across the business.
Key Responsibilities
- Handle customer enquiries via phone and email in a professional and timely manner
- Progress customer orders and support on-time delivery performance
- Resolve customer issues and complaints, ensuring root cause resolution
- Maintain accurate daily reports and system records
- Raise credit notes where required
- Liaise with internal teams and Area Sales Managers
- Support customers with ordering processes and basic training
- Use internal systems (email, spreadsheets, databases)
Customer Service Adviser employer: Streamline Search
Contact Detail:
Streamline Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Adviser
✨Tip Number 1
Get to know the company inside out! Research their products and services, especially in aluminium glazing systems. This will help you stand out during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! As a Customer Service Adviser, you'll be the first point of contact for customers. Role-play with a friend or family member to get comfortable handling enquiries and resolving issues.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application. Plus, it shows you're serious about joining our team and helps us keep track of your application.
We think you need these skills to ace Customer Service Adviser
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Customer Service Adviser role. Highlight any relevant customer service experience and showcase how you can contribute to our team's success.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer service and how your background makes you a great fit for the role. Keep it friendly and professional!
Showcase Your Communication Skills: As a Customer Service Adviser, communication is key. In your application, demonstrate your ability to communicate clearly and effectively, whether it's through your writing style or by providing examples of past experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Streamline Search
✨Know Your Stuff
Make sure you understand the company and its products. Research their aluminium glazing systems and bespoke extrusions so you can speak confidently about them during the interview. This shows you're genuinely interested and prepared.
✨Practice Customer Scenarios
Since you'll be handling customer enquiries, think of common customer service scenarios and how you would handle them. Practising responses to potential questions about resolving complaints or progressing orders will help you feel more at ease.
✨Show Off Your Communication Skills
As a Customer Service Adviser, clear communication is key. During the interview, demonstrate your ability to articulate thoughts clearly and listen actively. Use examples from past experiences where you successfully communicated with customers or resolved issues.
✨Ask Smart Questions
Prepare some thoughtful questions to ask at the end of the interview. Inquire about the team dynamics, training processes, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.