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- Tasks: Support customers and manage admin tasks in a fast-paced environment.
- Company: Join a leading packaging manufacturer based in Southampton.
- Benefits: Enjoy a salary of £25,000 - £26,000, annual bonus, and 28 days holiday.
- Why this job: Be the first point of contact for customers and make a real impact.
- Qualifications: 2 years' experience in customer service and strong communication skills required.
- Other info: Work Monday to Friday, 8:30am - 5:30pm, in a supportive team.
The predicted salary is between 21500 - 24500 £ per year.
Our client is a leading packaging manufacturer based in Southampton.
On behalf of our client, we are looking to recruit an experienced Customer Service Administrator. The successful candidate will be responsible for supporting customers and internal operations, managing a range of administrative and customer service tasks. As the first point of contact for customer enquiries, you'll play a key role in ensuring efficient order processing and clear, professional communication throughout.
Package:
- Salary £25,000 - £26,000 (DOE)
- Annual company bonus
- 28 days holiday, inclusive of bank holidays
- Working hours Monday to Friday, 8:30am - 5:30pm
Responsibilities:
- Handling inbound phone calls and emails with professionalism and efficiency
- Entering data accurately and promptly into internal systems
- Performing general administrative duties including photocopying, filing, invoicing, and managing documents
- Organising and coordinating the dispatch of customer orders
- Creating and distributing job sheets to relevant teams
- Providing clear and timely updates to customers on order progress
- Delivering friendly, professional support and guidance to customers
- Assisting colleagues with general administrative support as required
Requirements:
- 2 years' experience in customer service role within a manufacturing environment
- Strong communication skills, both written and verbal
- Ability to prioritise workload
- Confident using Microsoft Office and comfortable learning internal systems
Customer Service Administrator employer: Streamline Search
Contact Detail:
Streamline Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarise yourself with the packaging industry and the specific products your potential employer offers. This knowledge will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. Since you'll be the first point of contact for customers, being able to convey information clearly and professionally is crucial.
✨Tip Number 3
Brush up on your Microsoft Office skills, particularly Excel and Word, as these will be essential for data entry and document management. Consider taking a quick online course if you feel you need a refresher.
✨Tip Number 4
Prepare examples from your previous experience that showcase your ability to handle customer inquiries and administrative tasks efficiently. Being able to share specific instances will highlight your suitability for the role.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially within a manufacturing environment. Emphasise your communication skills and any specific software or systems you are familiar with.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific responsibilities from the job description and explain how your previous experience aligns with them.
Highlight Key Skills: In your application, focus on key skills such as data entry accuracy, organisational abilities, and proficiency in Microsoft Office. Provide examples of how you've successfully used these skills in past roles.
Proofread Your Application: Before submitting, carefully proofread your application to eliminate any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Customer Service Administrator.
How to prepare for a job interview at Streamline Search
✨Showcase Your Customer Service Skills
Prepare examples from your previous roles that highlight your ability to handle customer inquiries effectively. Be ready to discuss how you managed difficult situations and ensured customer satisfaction.
✨Demonstrate Attention to Detail
Since the role involves data entry and administrative tasks, be prepared to discuss your methods for ensuring accuracy in your work. You might want to mention any tools or techniques you use to minimise errors.
✨Familiarise Yourself with the Company
Research the packaging manufacturer and understand their products and services. This will help you tailor your responses and show genuine interest in the company during the interview.
✨Practice Your Communication Skills
As a Customer Service Administrator, clear communication is key. Practice articulating your thoughts clearly and concisely, both verbally and in writing, to demonstrate your strong communication skills.
