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- Tasks: Support customers and manage admin tasks in a fast-paced environment.
- Company: Join a leading packaging manufacturer based in Southampton.
- Benefits: Enjoy a competitive salary, annual bonus, and 28 days holiday.
- Why this job: Be the first point of contact for customers and make a real impact.
- Qualifications: 2 years' customer service experience in manufacturing and strong communication skills required.
- Other info: Work Monday to Friday, 8:30am - 5:30pm, in a supportive team.
The predicted salary is between 21500 - 23400 £ per year.
Our client is a leading packaging manufacturer based in Southampton. We are looking to recruit an experienced Customer Service Administrator. The successful candidate will be responsible for supporting customers and internal operations, managing a range of administrative and customer service tasks. As the first point of contact for customer enquiries, you'll play a key role in ensuring efficient order processing and clear, professional communication throughout.
Package:
- Salary £25,000 - £26,000 (DOE)
- Annual company bonus
- 28 days holiday, inclusive of bank holidays
- Working hours Monday to Friday, 8:30am - 5:30pm
Responsibilities:
- Handling inbound phone calls and emails with professionalism and efficiency
- Entering data accurately and promptly into internal systems
- Performing general administrative duties including photocopying, filing, invoicing, and managing documents
- Organising and coordinating the dispatch of customer orders
- Creating and distributing job sheets to relevant teams
- Providing clear and timely updates to customers on order progress
- Delivering friendly, professional support and guidance to customers
- Assisting colleagues with general administrative support as required
Requirements:
- 2 years' experience in customer service role within a manufacturing environment
- Strong communication skills, both written and verbal
- Ability to prioritise workload
- Confident using Microsoft Office and comfortable learning internal systems
Customer Service Administrator employer: Streamline Search
Contact Detail:
Streamline Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarise yourself with the packaging industry and the specific products your potential employer offers. This knowledge will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. Since you'll be the first point of contact for customers, showcasing your ability to communicate clearly and professionally can set you apart from other candidates.
✨Tip Number 3
Brush up on your Microsoft Office skills, particularly Excel and Word, as these are essential for data entry and document management. Being proficient in these tools will not only boost your confidence but also show that you're ready to hit the ground running.
✨Tip Number 4
Prepare examples from your previous experience that highlight your ability to handle customer inquiries and manage administrative tasks efficiently. Having specific scenarios ready will help you illustrate your skills effectively during the interview.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially within a manufacturing environment. Emphasise your communication skills and any specific software or systems you have used.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role. Mention how your previous experience aligns with the responsibilities listed in the job description, particularly your ability to handle customer enquiries and manage administrative tasks.
Showcase Relevant Skills: In your application, clearly outline your proficiency in Microsoft Office and any other relevant tools. Provide examples of how you've successfully prioritised workloads and communicated effectively in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Customer Service Administrator.
How to prepare for a job interview at Streamline Search
✨Showcase Your Customer Service Experience
Make sure to highlight your previous experience in customer service, especially within a manufacturing environment. Be prepared to discuss specific examples of how you've handled customer inquiries and resolved issues efficiently.
✨Demonstrate Strong Communication Skills
Since the role requires excellent communication, practice articulating your thoughts clearly. You might be asked to role-play a customer interaction, so be ready to showcase your verbal and written communication skills.
✨Familiarise Yourself with Microsoft Office
As the job requires confidence in using Microsoft Office, brush up on your skills before the interview. Be prepared to discuss how you've used these tools in past roles, particularly for data entry and document management.
✨Prepare Questions About the Role
Have a few thoughtful questions ready about the company and the position. This shows your interest and helps you understand if the role is the right fit for you. Ask about team dynamics or how success is measured in the customer service department.
