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For Companies At a Glance
- Tasks: Lead the customer journey and enhance client relationships in a dynamic environment.
- Company: Fast-growing freight forwarder with a focus on exceptional service.
- Benefits: Competitive salary, career growth opportunities, and a supportive team culture.
- Why this job: Make a real impact by shaping the customer experience and driving improvements.
- Qualifications: Passion for customer service and leadership skills are essential.
- Other info: Join a forward-thinking company where your ideas will be valued.
The predicted salary is between 36000 - 60000 £ per year.
Our client are a dynamic and fast-growing specialist freight forwarder, created through the merger of three highly successful transport businesses, combining decades of industry expertise into one powerful operation built around exceptional service. With a large, modern fleet and nationwide and European coverage, they deliver same-day, dedicated and next-day solutions alongside specialist services including airline deliveries, x-ray screening and trunking. Backed by a state-of-the-art IT infrastructure and customer-focused systems, the business is committed to making every client interaction seamless, efficient and personal.
Due to continued growth, our client are now seeking a passionate and driven Client Services Manager to lead the customer experience and play a key role in strengthening long-term client relationships. This is an exciting opportunity to join a forward-thinking business where your ideas will be valued, your leadership will make a real impact, and your career can grow alongside the company.
The Role & Responsibilities
As Client Services Manager, you will take ownership of the customer journey - from onboarding new clients through to delivering outstanding ongoing service. You will lead and develop the Customer Liaison team, ensuring service standards remain consistently high while identifying opportunities for improvement and growth.
Client Services Manager employer: Streamline Search
Contact Detail:
Streamline Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for a Client Services Manager role. You never know who might have the inside scoop on an opportunity that’s not even advertised yet.
✨Tip Number 2
Prepare for those interviews by researching the company thoroughly. Understand their services, values, and recent developments. This will help you tailor your responses and show them you’re genuinely interested in being part of their dynamic team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable discussing your experience and how it aligns with the role. Focus on showcasing your leadership skills and how you can enhance client relationships.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Client Services Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through. We want to see that you’re genuinely excited about the opportunity to lead the customer experience and make a difference in our clients' journeys.
Tailor Your CV: Make sure your CV is tailored to the Client Services Manager role. Highlight your relevant experience in customer service and leadership, and don’t forget to mention any specific achievements that demonstrate your ability to enhance client relationships.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your qualifications and experiences. Avoid fluff and focus on what makes you the perfect fit for us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Streamline Search
✨Know the Company Inside Out
Before your interview, dive deep into the company’s background. Understand their services, values, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in the role of Client Services Manager.
✨Showcase Your Leadership Skills
As a Client Services Manager, you'll be leading a team. Prepare examples from your past experiences where you've successfully led a team or improved service standards. Highlight how your leadership made a difference in client relationships and team performance.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and customer service approach. Think of specific situations where you turned a challenging client interaction into a positive outcome, demonstrating your ability to enhance the customer journey.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the company's future plans, how they measure customer satisfaction, or what challenges the team currently faces. This shows your proactive mindset and eagerness to contribute to their success.
