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- Tasks: Manage maintenance and aftercare for a luxury residential property, ensuring high client satisfaction.
- Company: Established UK residential developer known for delivering complex, high-end projects.
- Benefits: Highly competitive salary, full-time role, and opportunity to shape aftercare functions.
- Why this job: Be part of a flagship project and make a real impact in luxury living.
- Qualifications: Experience in maintenance management and strong technical understanding of M&E systems.
- Other info: Dynamic role with opportunities for professional growth in a prestigious environment.
We are working with a well-established UK residential developer delivering an exceptionally large and technically complex private residential property in West Sussex. While this is a single private residence, the scale and complexity of the building and its systems are comparable to that of a small luxury hotel, with extensive M&E infrastructure and specialist installations.
They are now seeking a Maintenance & Aftercare Manager to join pre-handover, becoming involved during commissioning and then taking ownership of maintenance, aftercare, and client liaison post-completion. This is a senior, trusted role suited to a strong character with excellent technical judgement, capable of managing demanding private clients and coordinating specialist contractors effectively.
The Maintenance & Aftercare Manager will act as the primary point of contact for all post-handover maintenance and aftercare matters, ensuring issues are assessed, prioritised, and resolved efficiently while maintaining a high standard of client care.
Key responsibilities include:
- Acting as first response for all maintenance and aftercare issues
- Assessing and diagnosing issues before escalation
- Managing and coordinating M&E contractors and specialist service providers
- Supporting commissioning, testing, and early-life defect resolution
- Liaising directly with private clients who expect a prompt, professional response
- Managing service contracts, warranties, and O&M documentation
- Maintaining detailed records of issues, actions, and outcomes
- Supporting maintenance across other high-end residential projects as required
The property includes a wide range of complex systems and facilities, including:
- Large central plant room (significant in scale and complexity)
- Advanced M&E systems
- Spa, sauna, steam room, ice room
- Swimming pool and pool house
- Cinema, golf simulator, gym, wine room
- Multiple ancillary buildings
- Extensive landscaping and external works
This role is not reactive maintenance. It requires strong technical understanding, sound judgement, and the confidence to manage issues proactively.
The successful candidate will be:
- A confident, composed individual able to manage demanding private clients
- Technically strong with a clear understanding of construction and M&E systems
- Comfortable being on hand when required, particularly in early post-handover stages
- Organised, calm under pressure, and solutions-focused
- Professional, discreet, and articulate
Experience Required:
- Experience at Maintenance Manager / Aftercare Manager / Building Services Manager level
- Background in complex high-end residential or similarly serviced buildings
- Proven experience managing M&E contractors and service packages
- Ability to interpret drawings, specifications, and O&M manuals
- Full UK driving licence
The Offer:
- Highly competitive salary and package
- Full-time, permanent position
- Opportunity to shape and develop the aftercare function
- Involvement in a flagship, technically challenging residential project
Maintenance & Aftercare Manager - High-End Residential in Bosham employer: Streamline Search
Contact Detail:
Streamline Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Maintenance & Aftercare Manager - High-End Residential in Bosham
✨Tip Number 1
Network like a pro! Reach out to your contacts in the industry and let them know you're on the lookout for a Maintenance & Aftercare Manager role. You never know who might have the inside scoop on an opportunity that’s not even advertised yet.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical knowledge. Be ready to discuss complex M&E systems and how you’ve managed similar projects in the past. Show them you’re the confident, composed individual they need!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and expertise. We recommend checking out our website for roles that fit your skills perfectly. Tailor your approach to each company to stand out!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and demonstrates your professionalism.
We think you need these skills to ace Maintenance & Aftercare Manager - High-End Residential in Bosham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Maintenance & Aftercare Manager role. Highlight your technical understanding and experience with high-end residential projects to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role, focusing on your ability to manage demanding clients and coordinate specialist contractors effectively.
Showcase Relevant Experience: When detailing your work history, emphasise your experience in managing M&E contractors and service packages. We want to see how you've tackled similar challenges in the past!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Streamline Search
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around M&E systems and high-end residential projects. Be ready to discuss specific examples from your past experience that showcase your understanding of complex systems and how you've managed them.
✨Client Management Skills
Since this role involves liaising with demanding private clients, prepare to demonstrate your client management skills. Think of scenarios where you've successfully handled client expectations or resolved issues promptly, and be ready to share those stories.
✨Stay Calm Under Pressure
This position requires a composed individual who can manage stressful situations effectively. Prepare for situational questions that test your ability to stay organised and solutions-focused when faced with challenges, especially during the early post-handover stages.
✨Ask Insightful Questions
Show your interest in the role by preparing thoughtful questions about the project and the company’s approach to maintenance and aftercare. This not only demonstrates your enthusiasm but also gives you a chance to assess if the company aligns with your values and work style.
