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- Tasks: Lead a team of engineers to deliver top-notch service and support.
- Company: Join a leading UK manufacturer of specialist sterilisation solutions.
- Benefits: Enjoy a competitive salary, 25 days holiday, and early finish Fridays.
- Other info: Collaborative environment focused on continuous improvement and customer satisfaction.
- Why this job: Make a real impact in a dynamic role with growth opportunities.
- Qualifications: Experience in a technical service management role and strong communication skills.
The predicted salary is between 45000 - 50000 £ per year.
Location: Sidcup, Kent | Salary: £45,000 - £50,000 per annum
Our client is a leading UK-based manufacturer of specialist sterilisation solutions, serving a variety of professional, research, and clinical sectors worldwide. We are looking to recruit an experienced Service Manager. The successful candidate will lead and coordinate the UK service function, managing a team of engineers and ensuring high-quality delivery of installation, maintenance, and customer support services. This role is both operational and customer-facing, requiring strong leadership and engineering understanding.
Package:
- Salary: £45,000 – £50,000 (DOE)
- 25 days holiday + bank holidays
- Company pension scheme
- Early finish Fridays
- Working hours: Monday – Thursday 8:30am – 5:30pm and Fridays 8:30am – 2pm
Responsibilities:
- Manage day-to-day operations of the service and installation function, including scheduling, field engineers, and service desk activity.
- Manage customer communication and stakeholder relationships, ensuring clear updates, timely responses, and high service levels.
- Lead, coach, and develop the team, including task allocation and performance management.
- Act as escalation point for complex technical and service issues, ensuring effective resolution and customer satisfaction.
- Oversee installation, commissioning, maintenance, and repair activities, including on-site support where required.
- Manage service contracts, warranties, and maintenance agreements, supporting renewals, growth opportunities, and commercial performance.
- Manage service budgets, costs, and resource allocation to ensure operational efficiency.
- Maintain accurate service documentation and records in line with company and regulatory requirements.
- Drive continuous improvement by working cross-functionally with engineering, production, sales, and quality teams to improve service delivery and product performance.
Requirements:
- Previous experience working as a Service Manager in a technical engineering environment.
- Strong customer service and relationship-building skills.
- Ability to prioritise, organise, and delegate effectively.
- Excellent communication skills, written and verbal.
- Comfortable handling customer communication via phone, email, and virtual meetings.
- Commercial awareness with exposure to contracts and service sales support.
Service Manager in Sidcup employer: Streamline Search Ltd
Contact Detail:
Streamline Search Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager in Sidcup
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering and service sectors. Attend industry events or webinars to meet potential employers and showcase your expertise.
✨Tip Number 2
Prepare for interviews by practising common questions related to service management. Think about your past experiences and how they relate to the role, especially around team leadership and customer satisfaction.
✨Tip Number 3
Showcase your problem-solving skills! Be ready to discuss specific challenges you've faced in previous roles and how you resolved them. This will demonstrate your capability to handle complex technical issues.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, it’s a great way to get noticed by our hiring team.
We think you need these skills to ace Service Manager in Sidcup
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Manager role. Highlight your experience in managing teams and technical environments, as well as any relevant customer service skills. We want to see how you can lead and coordinate effectively!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that relate to the responsibilities listed in the job description. We love seeing your personality come through!
Showcase Your Leadership Skills: Since this role involves leading a team, make sure to showcase your leadership experience. Talk about how you've coached or developed teams in the past. We’re looking for someone who can inspire and manage effectively!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved!
How to prepare for a job interview at Streamline Search Ltd
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to sterilisation solutions and service management. Understand the products and services offered by the company, as well as the challenges faced in the industry. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Service Manager, you'll need to lead a team effectively. Prepare examples of how you've successfully managed teams in the past, focusing on coaching, performance management, and conflict resolution. Be ready to discuss your approach to motivating and developing your team.
✨Customer Communication is Key
Since this role involves a lot of customer interaction, think about how you can demonstrate your strong communication skills. Prepare scenarios where you've handled complex customer issues or built strong relationships with clients. Highlight your ability to keep stakeholders informed and satisfied.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Think about potential challenges you might encounter in this role, such as managing service contracts or resolving technical issues. Practise articulating your thought process and how you would approach these situations.