Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team of engineers to deliver top-notch service and support.
- Company: A leading UK manufacturer of specialist sterilisation solutions.
- Benefits: Competitive salary, 25 days holiday, company pension, and early finish Fridays.
- Other info: Opportunity for continuous improvement and collaboration across various teams.
- Why this job: Make a real impact in a dynamic environment while developing your leadership skills.
- Qualifications: Experience in a technical engineering role with strong customer service skills.
The predicted salary is between 45000 - 50000 £ per year.
Our client is a leading UK-based manufacturer of specialist sterilisation solutions, serving a variety of professional, research, and clinical sectors worldwide. We are looking to recruit an experienced Service Manager. The successful candidate will lead and coordinate the UK service function, managing a team of engineers and ensuring high-quality delivery of installation, maintenance, and customer support services. This role is both operational and customer-facing, requiring strong leadership and engineering understanding.
Package:
- 25 days holiday + bank holidays
- Company pension scheme
- Early finish Fridays
Working hours:
Monday – Thursday 8:30am – 5:30pm and Fridays 8:30am – 2pm
Responsibilities:
- Manage day-to-day operations of the service and installation function, including scheduling, field engineers, and service desk activity
- Manage customer communication and stakeholder relationships, ensuring clear updates, timely responses, and high service levels
- Lead, coach, and develop the team, including task allocation and performance management
- Act as escalation point for complex technical and service issues, ensuring effective resolution and customer satisfaction
- Oversee installation, commissioning, maintenance, and repair activities, including on-site support where required
- Manage service contracts, warranties, and maintenance agreements, supporting renewals, growth opportunities, and commercial performance
- Manage service budgets, costs, and resource allocation to ensure operational efficiency
- Maintain accurate service documentation and records in line with company and regulatory requirements
- Drive continuous improvement by working cross-functionally with engineering, production, sales, and quality teams to improve service delivery and product performance
Qualifications:
- Previous experience working as a Service Manager in a technical engineering environment
- Strong customer service and relationship-building skills
- Ability to prioritise, organise, and delegate effectively
- Excellent communication skills, written and verbal
- Comfortable handling customer communication via phone, email, and virtual meetings
- Commercial awareness with exposure to contracts and service sales support
Service Manager employer: Streamline Search Ltd
Contact Detail:
Streamline Search Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering and service sectors. Let them know you're on the lookout for a Service Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for those interviews by practising common questions related to team management and customer service. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your leadership skills! When you get the chance to meet potential employers, share specific examples of how you've successfully managed teams and improved service delivery in your previous roles.
✨Tip Number 4
Don't forget to apply through our website! It’s a great way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Manager role. Highlight your experience in managing teams and delivering high-quality customer service, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Share specific examples of your leadership and engineering experience, and don’t forget to mention your passion for customer satisfaction. We love a good story!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Streamline Search Ltd
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to sterilisation solutions and service management. Understand the key responsibilities of the role and be ready to discuss how your experience aligns with managing a team of engineers and ensuring high-quality service delivery.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership style and how you've successfully managed teams in the past. Be ready to discuss how you handle performance management, task allocation, and coaching, as these are crucial for the Service Manager role.
✨Customer Communication is Key
Since this role involves a lot of customer interaction, think of specific instances where you've effectively communicated with clients or stakeholders. Highlight your ability to provide clear updates and resolve complex issues, as this will demonstrate your strong customer service skills.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life scenarios related to service management. Prepare to discuss how you would handle scheduling conflicts, manage service budgets, or drive continuous improvement across teams. This will show your problem-solving abilities and operational efficiency.