At a Glance
- Tasks: Be the friendly face of customer service, handling enquiries and ensuring smooth order progression.
- Company: Join the UK's leading supplier of aluminium glazing systems with a strong reputation.
- Benefits: Starting salary of £24,600, 28 days holiday, and full training provided.
- Other info: Enjoy a positive team atmosphere and opportunities for personal growth.
- Why this job: Make a real difference in customer satisfaction while developing your skills in a supportive environment.
- Qualifications: Previous customer service experience and strong communication skills are essential.
The predicted salary is between 24600 - 24600 € per year.
Location: Yatton, Somerset
Hours: 37.5 per week
Working Pattern: Monday, Tuesday, Thursday: 08:30 – 17:00; Wednesday: 08:00 – 17:00; Friday: 08:30 – 16:00
Salary: £24,600 per annum (starting)
Holiday: 28 days (including bank holidays)
Location: On‐site role
About The Company
Our client is the UK's leading supplier of aluminium glazing systems and bespoke aluminium extrusions, with over 40 years of industry expertise. They are a well‐established manufacturer with a strong reputation for quality, service, and innovation. Full in‐house training will be provided to ensure you gain full product knowledge and succeed in the role.
The Role
Our client is seeking a proactive and organised Customer Service professional to join their on‐site team. You will act as the first point of contact for customers, ensuring a high level of service, accurate order progression, and efficient communication across the business.
Key Responsibilities
- Handle customer enquiries via phone and email in a professional and timely manner
- Progress customer orders and support on‐time delivery performance
- Resolve customer issues and complaints, ensuring root cause resolution
- Maintain accurate daily reports and system records
- Raise credit notes where required
- Liaise with internal teams and Area Sales Managers
- Support customers with ordering processes and basic training
- Use internal systems (email, spreadsheets, databases)
- Analyse data and highlight service or quality improvements
- Support continuous improvement and process development
- Ensure high standards of accuracy, quality, and customer satisfaction
- Assist with projects to improve service delivery
- Maintain a positive, team‐focused working environment
Candidate Requirements
- Previous customer service or office‐based experience
- Strong communication skills (telephone and email)
- Confident using Microsoft Office (Excel, Outlook, databases)
- Strong attention to detail and accuracy
- Problem‐solving and decision‐making ability
- Positive, proactive attitude
- Strong team player who can also work independently
- Able to manage workload in a fast‐paced environment
Office Administrator in Ross on Wye employer: Streamline Search Ltd
As the UK's leading supplier of aluminium glazing systems, our client offers a dynamic work environment in Yatton, Somerset, where employees are valued and supported. With a strong emphasis on training and development, you will have ample opportunities to grow your skills while enjoying a generous holiday allowance and a collaborative team culture that prioritises quality and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Office Administrator in Ross on Wye
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might know someone in the industry. A personal connection can often get your foot in the door faster than any application.
✨Tip Number 2
Prepare for those interviews! Research the company and its products, especially since they’re a leading supplier of aluminium glazing systems. Show them you’re genuinely interested and ready to contribute.
✨Tip Number 3
Practice your communication skills. Since the role involves handling customer enquiries, being articulate and confident over the phone and via email is key. Role-play with a friend to sharpen those skills!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Office Administrator in Ross on Wye
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Office Administrator role. Highlight your customer service experience and any relevant skills, like using Microsoft Office. We want to see how you fit into our team!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Be sure to mention your proactive attitude and problem-solving skills, as these are key for us.
Show Off Your Communication Skills:Since you'll be the first point of contact for customers, it's important to demonstrate your strong communication skills. Use clear and professional language in your application to show us you mean business!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Streamline Search Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their products, values, and what sets them apart in the aluminium glazing industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since the role is all about customer service, prepare examples from your past experiences where you successfully handled customer enquiries or resolved complaints. Be ready to discuss how you maintained a high level of service and what strategies you used to ensure customer satisfaction.
✨Demonstrate Your Organisational Skills
As an Office Administrator, being organised is key. Think of specific instances where you managed multiple tasks or projects simultaneously. Highlight your ability to maintain accurate records and reports, as this will be crucial for the role.
✨Practice Problem-Solving Scenarios
Prepare for potential problem-solving questions by thinking through common customer issues you might face in this role. Consider how you would approach these situations, focusing on your decision-making process and how you would ensure a positive outcome for the customer.
