At a Glance
- Tasks: Be the friendly face of customer service, handling enquiries and ensuring smooth order progression.
- Company: Join the UK's leading supplier of aluminium glazing systems with over 40 years of expertise.
- Benefits: Starting salary of £24,600, 28 days holiday, and full training provided.
- Other info: Enjoy a positive team atmosphere and opportunities for personal growth.
- Why this job: Make a real difference in customer satisfaction while developing your skills in a supportive environment.
- Qualifications: Previous customer service experience and strong communication skills are essential.
The predicted salary is between 24600 - 24600 € per year.
Location: Yatton, Somerset
Hours: 37.5 per week
Working Pattern: Monday, Tuesday, Thursday: 08:30 – 17:00; Wednesday: 08:00 – 17:00; Friday: 08:30 – 16:00
Salary: £24,600 per annum (starting)
Holiday: 28 days (including bank holidays)
Location: On‑site role
About The Company
Our client is the UK’s leading supplier of aluminium glazing systems and bespoke aluminium extrusions, with over 40 years of industry expertise. They are a well‑established manufacturer with a strong reputation for quality, service, and innovation. Full in‑house training will be provided to ensure you gain full product knowledge and succeed in the role.
The Role
Our client is seeking a proactive and organised Customer Service professional to join their on‑site team. You will act as the first point of contact for customers, ensuring a high level of service, accurate order progression, and efficient communication across the business.
Key Responsibilities
- Handle customer enquiries via phone and email in a professional and timely manner
- Progress customer orders and support on‑time delivery performance
- Resolve customer issues and complaints, ensuring root cause resolution
- Maintain accurate daily reports and system records
- Raise credit notes where required
- Liaise with internal teams and Area Sales Managers
- Support customers with ordering processes and basic training
- Use internal systems (email, spreadsheets, databases)
- Analyse data and highlight service or quality improvements
- Support continuous improvement and process development
- Ensure high standards of accuracy, quality, and customer satisfaction
- Assist with projects to improve service delivery
- Maintain a positive, team‑focused working environment
Candidate Requirements
- Previous customer service or office‑based experience
- Strong communication skills (telephone and email)
- Confident using Microsoft Office (Excel, Outlook, databases)
- Strong attention to detail and accuracy
- Problem‑solving and decision‑making ability
- Positive, proactive attitude
- Strong team player who can also work independently
- Able to manage workload in a fast‑paced environment
Office Administrator employer: Streamline Search Ltd
Our client offers a dynamic and supportive work environment in Yatton, Somerset, where employees are valued and encouraged to grow. With comprehensive in-house training and a commitment to quality and innovation, you will have the opportunity to develop your skills while enjoying generous benefits, including 28 days of holiday. Join a team that prioritises collaboration and customer satisfaction, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Office Administrator
✨Tip Number 1
Get to know the company before your interview! Research their products and values so you can show genuine interest. This will help us see that you're not just another candidate, but someone who truly wants to be part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer enquiries, being clear and confident is key. We recommend doing mock interviews with friends or family to get comfortable with answering questions on the spot.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you resolved issues effectively. We love candidates who can think on their feet and come up with solutions, especially in a fast-paced environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you're proactive and keen to join our team right from the start.
We think you need these skills to ace Office Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant office skills to show us you're the perfect fit for the Office Administrator role.
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re excited about this position and how your background aligns with our needs. Keep it professional but let your personality come through!
Showcase Your Communication Skills:Since this role involves a lot of communication, make sure your written application is clear and concise. Use proper grammar and spelling, and don’t forget to express your enthusiasm for the role!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive!
How to prepare for a job interview at Streamline Search Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their products, values, and what sets them apart in the aluminium glazing industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since the role is all about customer service, prepare specific examples from your past experiences where you successfully handled customer enquiries or resolved complaints. Highlight your communication skills and how you maintained a positive attitude even in challenging situations.
✨Demonstrate Your Organisational Skills
As an Office Administrator, being organised is key. Be ready to discuss how you manage your workload, prioritise tasks, and maintain accuracy in your work. You might even want to bring along a sample of a report or system record you've created in the past to illustrate your attention to detail.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they measure success in the role. This shows that you’re not just interested in the job, but also in how you can contribute to the company's goals.
