Sales Office Manager in Kent, Sidcup

Our client is a leading UK-based manufacturer of specialist sterilisation solutions, serving a variety of professional, research, and clinical sectors worldwide. We are recruiting for an experienced Sales Office Manager to join their team. The successful candidate will oversee the smooth running of daily operations, ensuring accurate and timely order processing through ERP systems and delivering a high standard of customer service. They will serve as a central point of coordination between sales, production, service, despatch, and accounts, facilitating effective communication and workflow integration.

Package:

• Salary £40,000 - £47,000 (DOE)
• 25 days holiday + bank holidays
• Company pension scheme
• Early finish Fridays
• Working hours Monday - Thursday 8am till 5pm and Fridays 8am till 2pm

Responsibilities:

• Supervise and support the sales office team.
• Cover sales office duties during team members' leave or sickness to maintain smooth operations.
• Manage order processing efficiently using ERP software, ensuring accuracy and timely completion.
• Oversee export sales administration, including export licensing, customs documentation, freight coordination, and invoicing.
• Maintain relationships with third-party logistics providers such as freight forwarders to coordinate import of components from Europe, ensuring all import documentation is completed accurately and on time.
• Liaise closely with internal departments including production, despatch, purchasing, service, and accounts to ensure seamless workflow and communication.
• Attend twice-weekly meetings with the production team to align sales and production activities.
• Coordinate despatch and service job scheduling and communication.
• Monitor and respond to incoming customer enquiries via phone and email, delegating tasks to appropriate team members to ensure prompt service.
• Assist in preparing tenders, quotations, and all necessary paperwork to support sales efforts.
• Maintain and update the CRM system with accurate customer account details, quotations, and sales activities.
• Support marketing and communications initiatives within the sales office as required.

Requirements:

• Minimum of 5 years' experience in a similar role, within a manufacturing or engineering environment.
• Experience with ERP and CRM systems for order processing and customer management is essential.
• Knowledge of export documentation and licensing processes.
• Experience or familiarity with tender preparation is desirable.
• Strong organisational and communication skills, with the ability to manage multiple priorities and liaise effectively with various internal teams and external service providers.
• Full UK Drivers License & Live within commutable distance to Sidcup.