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- Tasks: Lead a team of engineers to deliver top-notch service and support.
- Company: A leading UK manufacturer of specialist sterilisation solutions.
- Benefits: Competitive salary, 25 days holiday, company pension, and early finish Fridays.
- Other info: Collaborative culture focused on continuous improvement and operational efficiency.
- Why this job: Make a real impact in a dynamic role with growth opportunities.
- Qualifications: Experience in a technical engineering environment and strong customer service skills.
The predicted salary is between 45000 - 50000 £ per year.
Our client is a leading UK-based manufacturer of specialist sterilisation solutions, serving a variety of professional, research, and clinical sectors worldwide. On behalf of our client, we are looking to recruit an experienced Service Manager. The successful candidate will lead and coordinate the UK service function, managing a team of engineers and ensuring high-quality delivery of installation, maintenance, and customer support services. This role is both operational and customer-facing, requiring strong leadership and engineering understanding.
Package:
- 25 days holiday + bank holidays
- Company pension scheme
- Early finish Fridays
- Working hours Monday – Thursday 8:30am – 5:30pm and Fridays 8:30am – 2pm
Responsibilities:
- Manage day-to-day operations of the service and installation function, including scheduling, field engineers, and service desk activity.
- Manage customer communication and stakeholder relationships, ensuring clear updates, timely responses, and high service levels.
- Lead, coach, and develop the team, including task allocation and performance management.
- Act as escalation point for complex technical and service issues, ensuring effective resolution and customer satisfaction.
- Oversee installation, commissioning, maintenance, and repair activities, including on-site support where required.
- Manage service contracts, warranties, and maintenance agreements, supporting renewals, growth opportunities, and commercial performance.
- Manage service budgets, costs, and resource allocation to ensure operational efficiency.
- Maintain accurate service documentation and records in line with company and regulatory requirements.
- Drive continuous improvement by working cross-functionally with engineering, production, sales, and quality teams to improve service delivery and product performance.
Qualifications:
- Previous experience working as a Service Manager in a technical engineering environment.
- Strong customer service and relationship-building skills.
- Ability to prioritise, organise, and delegate effectively.
- Excellent communication skills, written and verbal.
- Comfortable handling customer communication via phone, email, and virtual meetings.
- Commercial awareness with exposure to contracts and service sales support.
Service Manager in Dartford employer: Streamline Search Ltd
Contact Detail:
Streamline Search Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager in Dartford
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Service Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its services. Understand their sterilisation solutions and think about how your experience aligns with their needs. This will help you stand out as a candidate who truly gets what they do.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've successfully managed teams and resolved complex issues. Highlighting your customer service skills will show that you can handle the operational and customer-facing aspects of the role.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find and apply for the Service Manager position directly, ensuring your application gets the attention it deserves. Plus, we love seeing familiar faces!
We think you need these skills to ace Service Manager in Dartford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Manager role. Highlight your experience in managing teams and delivering high-quality service, as well as any technical engineering background you have. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific examples of how you've led teams and improved service delivery in the past. We love a good story that showcases your skills!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure your written application reflects your excellent communication skills. Keep your language clear and professional, but don’t be afraid to let your personality shine through. We appreciate authenticity!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Streamline Search Ltd
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to sterilisation solutions and service management. Understand the key responsibilities of the role, like managing a team of engineers and handling customer communications. This will help you answer questions confidently and show that you're the right fit for the job.
✨Showcase Your Leadership Skills
As a Service Manager, you'll need to lead and develop a team. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved service delivery. This will demonstrate your capability to handle the operational and customer-facing aspects of the role.
✨Communicate Clearly
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly and concisely. Be ready to discuss how you would manage customer relationships and ensure high service levels. Good communication can set you apart from other candidates.
✨Prepare for Scenario Questions
Expect to be asked about how you'd handle specific situations, such as complex technical issues or service escalations. Think through potential scenarios and how you would approach them, focusing on problem-solving and customer satisfaction. This will show that you're proactive and ready for the challenges of the role.