Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team of engineers to deliver top-notch service and support in sterilisation solutions.
- Company: Join a leading UK manufacturer making a difference in professional and clinical sectors.
- Benefits: Enjoy a competitive salary, generous holiday, pension scheme, and early finish Fridays.
- Other info: Great opportunity for career growth and continuous improvement in a collaborative setting.
- Why this job: Be at the forefront of innovation while developing your leadership skills in a dynamic environment.
- Qualifications: Experience in a technical engineering role with strong customer service skills required.
The predicted salary is between 45000 - 50000 £ per year.
Our client is a leading UK-based manufacturer of specialist sterilisation solutions, serving a variety of professional, research, and clinical sectors worldwide. We are looking to recruit an experienced Service Manager. The successful candidate will lead and coordinate the UK service function, managing a team of engineers and ensuring high-quality delivery of installation, maintenance, and customer support services. This role is both operational and customer-facing, requiring strong leadership and engineering understanding.
Package:
- Salary £45,000 - £50,000 (DOE)
- 25 days holiday + bank holidays
- Company pension scheme
- Early finish Fridays
- Working hours Monday - Thursday 8:30am - 5:30pm and Fridays 8:30am - 2pm
Responsibilities:
- Manage day-to-day operations of the service and installation function, including scheduling, field engineers, and service desk activity
- Manage customer communication and stakeholder relationships, ensuring clear updates, timely responses, and high service levels
- Lead, coach, and develop the team, including task allocation and performance management
- Act as escalation point for complex technical and service issues, ensuring effective resolution and customer satisfaction
- Oversee installation, commissioning, maintenance, and repair activities, including on-site support where required
- Manage service contracts, warranties, and maintenance agreements, supporting renewals, growth opportunities, and commercial performance
- Manage service budgets, costs, and resource allocation to ensure operational efficiency
- Maintain accurate service documentation and records in line with company and regulatory requirements
- Drive continuous improvement by working cross-functionally with engineering, production, sales, and quality teams to improve service delivery and product performance
Requirements:
- Previous experience working as a Service Manager in a technical engineering environment
- Strong customer service and relationship-building skills
- Ability to prioritise, organise, and delegate effectively
- Excellent communication skills, written and verbal
- Comfortable handling customer communication via phone, email, and virtual meetings
- Commercial awareness with exposure to contracts and service sales support
Locations
Service Manager in Dartford, Kent employer: Streamline Search Ltd
Contact Detail:
Streamline Search Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager in Dartford, Kent
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Service Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its services. Understand their products and how they operate in the sterilisation solutions market. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've successfully managed teams and resolved complex issues in previous roles. This will highlight your experience and fit for the Service Manager position.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find and apply for the right roles. Plus, it shows you're serious about joining our team and helps us keep track of your application.
We think you need these skills to ace Service Manager in Dartford, Kent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Manager role. Highlight your experience in managing teams and delivering high-quality service, as well as any technical engineering background you have. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Talk about your leadership style, customer service skills, and how you handle complex issues. We love a good story that showcases your experience!
Showcase Your Communication Skills: Since this role involves a lot of customer interaction, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional. We want to see that you can communicate effectively, both in writing and verbally!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do at StudySmarter!
How to prepare for a job interview at Streamline Search Ltd
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to sterilisation solutions and service management. Understand the key responsibilities of the role and be ready to discuss how your experience aligns with managing a team of engineers and ensuring high-quality service delivery.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership style and how you've successfully managed teams in the past. Think about times when you’ve coached or developed team members, and be ready to share these stories during the interview.
✨Customer Communication is Key
Since this role involves a lot of customer interaction, be prepared to discuss how you handle customer communication. Share specific instances where you’ve resolved complex issues or improved customer satisfaction, as this will demonstrate your strong relationship-building skills.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your problem-solving abilities. Think about potential challenges you might face in this role, such as managing service contracts or handling escalated issues, and prepare your approach to resolving them effectively.