At a Glance
- Tasks: Lead a team to deliver top-notch service and support in a technical environment.
- Company: Join a leading UK manufacturer of specialist sterilisation solutions.
- Benefits: Enjoy 25 days holiday, early finish Fridays, and a company pension scheme.
- Other info: Dynamic role with opportunities for professional growth and development.
- Why this job: Make a real impact by improving service delivery and customer satisfaction.
- Qualifications: Experience as a Service Manager in a technical setting is essential.
The predicted salary is between 50000 - 60000 € per year.
Our client is a leading UK-based manufacturer of specialist sterilisation solutions, serving a variety of professional, research, and clinical sectors worldwide. On behalf of our client, we are looking to recruit an experienced Service Manager. The successful candidate will lead and coordinate the UK service function, managing a team of engineers and ensuring high-quality delivery of installation, maintenance, and customer support services.
25 days holiday + bank holidays ~ Company pension scheme ~ Early finish Fridays ~ Working hours Monday - Thursday 8:30am - 5:30pm and Fridays 8:30am - 2pm
Service Manager - Responsibilities:- Manage day-to-day operations of the service and installation function, including scheduling, field engineers, and service desk activity.
- Manage customer communication and stakeholder relationships, ensuring clear updates, timely responses, and high service levels.
- Lead, coach, and develop the team, including task allocation and performance management.
- Act as escalation point for complex technical and service issues, ensuring effective resolution and customer satisfaction.
- Oversee installation, commissioning, maintenance, and repair activities, including on-site support where required.
- Manage service contracts, warranties, and maintenance agreements, supporting renewals, growth opportunities, and commercial performance.
- Manage service budgets, costs, and resource allocation to ensure operational efficiency.
- Maintain accurate service documentation and records in line with company and regulatory requirements.
- Drive continuous improvement by working cross-functionally with engineering, production, sales, and quality teams to improve service delivery and product performance.
- Previous experience working as a Service Manager in a technical engineering environment.
- Strong customer service and relationship-building skills.
- Comfortable handling customer communication via phone, email, and virtual meetings.
- Commercial awareness with exposure to contracts and service sales support.
Locations
Head of Care - Children's Services in Dartford, Kent employer: Streamline Search Ltd
As a leading UK-based manufacturer of specialist sterilisation solutions, our client offers an exceptional work environment for the Head of Care - Children's Services role. With a strong emphasis on employee development, a supportive team culture, and benefits such as 25 days holiday plus bank holidays, a company pension scheme, and early finish Fridays, this position not only promises meaningful work but also fosters professional growth in a dynamic industry.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Care - Children's Services in Dartford, Kent
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Service Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by researching the company and its services. Understand their products and how they operate in the market. This will help you tailor your responses and show that you’re genuinely interested in the role.
✨Tip Number 3
Practice your communication skills! As a Service Manager, you’ll need to handle customer interactions smoothly. Role-play common scenarios with a friend or family member to build your confidence and refine your approach.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that dream job, and applying directly can sometimes give you an edge over other candidates. Let’s get you that Service Manager position!
We think you need these skills to ace Head of Care - Children's Services in Dartford, Kent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Manager role. Highlight your experience in managing teams and customer relationships, as well as any technical engineering background you have. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've led teams and improved service delivery in the past. We love a good story that showcases your skills!
Showcase Your Communication Skills:Since this role involves a lot of customer communication, make sure to demonstrate your strong communication skills in your application. Whether it's through your CV or cover letter, let us know how you've effectively managed customer relationships in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Streamline Search Ltd
✨Know Your Stuff
Make sure you understand the technical aspects of the role. Brush up on your knowledge of sterilisation solutions and the specific services the company offers. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
As a Service Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on coaching, performance management, and conflict resolution. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Customer Communication is Key
Since the role involves managing customer relationships, think of instances where you've excelled in customer service. Be ready to discuss how you handle difficult situations and ensure customer satisfaction, whether through phone calls, emails, or virtual meetings.
✨Demonstrate Commercial Awareness
Familiarise yourself with service contracts and maintenance agreements. Be prepared to discuss how you've contributed to commercial performance in previous roles. Showing that you understand the business side of things will set you apart from other candidates.
