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- Tasks: Manage customer accounts and ensure smooth order processing while building strong relationships.
- Company: Established manufacturer of essential metal components for building applications.
- Benefits: Competitive salary, performance bonuses, and full training provided.
- Why this job: Join a dynamic team and make a real impact in customer service and operations.
- Qualifications: Experience in manufacturing or engineering, strong communication skills, and confidence with customers.
- Other info: Opportunity for growth in a fast-paced environment with a supportive team.
The predicted salary is between 30000 - 40000 £ per year.
Salary: £30,000-£40,000 per annum
Hours: 39.5 hours/week
- Monday-Thursday: 7:30am-4:30pm
- Friday: 7:30am-1:00pm
Holiday: 20 days per year plus bank holidays
Bonus: Performance related Christmas bonus scheme linked to yearly turnover
Training & Development: Full product training provided; support for in-house systems like Sage
About the Company
Our client is a well-established manufacturer, specialising in the production of metal components used in building and structural applications. They design and supply a wide range of products including timber connectors, brackets, joist hangers, fixings, and other structural support solutions that are essential. Their products are widely used across housebuilding, timber frames, and general building projects. With a strong reputation for quality and reliability, they play a key role in supporting manufacturing projects and maintaining high standards across the industry.
The Opportunity
A brand-new position has become available for a Customer Account Coordinator to join the business. This is a key, hands-on role acting as the link between sales, production, and dispatch, ensuring smooth day-to-day operations while maintaining strong relationships with existing customers. The role will involve managing customer accounts, processing and taking orders, and keeping clients regularly updated on the progress of their orders. There will also be an element of face-to-face customer interaction, so confidence in dealing with customers in person is important. As this is a newly created role within the business, a flexible and proactive approach is essential. Following initial training, you will be expected to work on your own initiative and take ownership of your responsibilities.
Key Responsibilities
- Manage and maintain existing customer accounts
- Act as a point of contact for business development
- Take and process customer orders, ensuring accuracy and efficiency
- Keep customers updated on order progress and delivery timelines
- Liaise closely with sales, production, and dispatch teams to ensure smooth order flow
- Support day-to-day coordination across departments
- Build and maintain strong customer relationships
- Data analysis to support decision-making and operational improvements
Requirements
- Essential: Experience within a manufacturing or engineering environment
- Confident dealing with customers both over the phone and face-to-face
- Strong communication and organisational skills
- Ability to work independently and use initiative
- Comfortable working in a fast-paced environment
Customer Service Coordinator employer: Streamline Search Ltd
Contact Detail:
Streamline Search Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Get to know the company inside out! Research their products and values so you can chat confidently about how you fit into their world. This shows you're genuinely interested and not just another applicant.
✨Tip Number 2
Practice your people skills! Since this role involves face-to-face interactions, try role-playing with a friend or family member. This will help you feel more at ease when it comes to dealing with customers in person.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Service Coordinator. Highlight any relevant experience in manufacturing or engineering, and don’t forget to showcase your strong communication skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your proactive approach and how you can manage customer accounts effectively.
Showcase Your Customer Interaction Skills: Since this role involves face-to-face customer interaction, make sure to mention any past experiences where you’ve successfully dealt with customers. Confidence is key, so let that shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Streamline Search Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their products, values, and the role they play in the manufacturing industry. This will not only help you answer questions more effectively but also show your genuine interest in the position.
✨Showcase Your Customer Service Skills
As a Customer Service Coordinator, you'll need to demonstrate your ability to manage customer accounts and maintain strong relationships. Prepare examples from your past experiences where you've successfully handled customer interactions, both over the phone and face-to-face.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific situations related to order processing or customer complaints. Think of scenarios that might arise in this role and prepare your responses. This will show that you can think on your feet and are ready to tackle challenges.
✨Emphasise Your Initiative and Flexibility
Since this is a newly created role, it's important to convey your proactive approach. Share instances where you've taken ownership of tasks or adapted to changes in a fast-paced environment. This will highlight your suitability for the dynamic nature of the job.