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- Tasks: Be the friendly voice for customers, handling enquiries and ensuring smooth order progression.
- Company: Join the UK's leading supplier of aluminium glazing systems with a stellar reputation.
- Benefits: Earn up to £24,600, enjoy 28 days holiday, and receive full training.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in customer satisfaction while developing your skills.
- Qualifications: Previous customer service experience and strong communication skills are essential.
The predicted salary is between 24600 - 24600 £ per year.
Location: Yatton, Somerset
Salary: Up to £24,600 per annum
Hours: 37.5 per week
Working Pattern:
- Monday, Tuesday, Thursday: 08:30 – 17:00
- Wednesday: 08:00 – 17:00
- Friday: 08:30 – 16:00
Holiday: 28 days (including bank holidays)
Location: On-site role
About The Company
Our client is the UK’s leading supplier of aluminium glazing systems and bespoke aluminium extrusions, with over 40 years of industry expertise. They are a well‑established manufacturer with a strong reputation for quality, service, and innovation. Full in‑house training will be provided to ensure you gain full product knowledge and succeed in the role.
The Role
Our client is seeking a proactive and organised Customer Service professional to join their on‑site team. You will act as the first point of contact for customers, ensuring a high level of service, accurate order progression, and efficient communication across the business.
Key Responsibilities:
- Handle customer enquiries via phone and email in a professional and timely manner
- Progress customer orders and support on‑time delivery performance
- Resolve customer issues and complaints, ensuring root cause resolution
- Maintain accurate daily reports and system records
- Raise credit notes where required
- Liaise with internal teams and Area Sales Managers
- Support customers with ordering processes and basic training
- Use internal systems (email, spreadsheets, databases)
- Analyse data and highlight service or quality improvements
- Support continuous improvement and process development
- Ensure high standards of accuracy, quality, and customer satisfaction
- Assist with projects to improve service delivery
- Maintain a positive, team‑focused working environment
Candidate Requirements:
- Previous customer service or office‑based experience
- Strong communication skills (telephone and email)
- Confident using Microsoft Office (Excel, Outlook, databases)
- Strong attention to detail and accuracy
- Problem‑solving and decision‑making ability
- Positive, proactive attitude
- Strong team player who can also work independently
- Able to manage workload in a fast‑paced environment
Customer Service Advisor employer: Streamline Search Ltd
Contact Detail:
Streamline Search Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company before your interview! Research their products and values so you can show genuine interest. This will help us see that you're not just another candidate, but someone who truly wants to be part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer enquiries, it’s crucial to sound confident and clear. We recommend doing mock calls or role-playing with a friend to get comfortable with different scenarios.
✨Tip Number 3
Show off your problem-solving skills during the interview! Think of examples from your past experiences where you resolved issues effectively. This will demonstrate your proactive attitude and ability to handle challenges, which is key for a Customer Service Advisor.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Customer Service Advisor role. Highlight any previous customer service experience and your ability to handle enquiries professionally.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention your proactive attitude and how you can contribute to maintaining high standards of customer satisfaction.
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your application showcases your ability to communicate effectively. Use clear and concise language in both your CV and cover letter.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process!
How to prepare for a job interview at Streamline Search Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the company’s history, values, and products. Understanding their aluminium glazing systems and bespoke extrusions will not only impress your interviewers but also help you answer questions more effectively.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience that highlight your customer service abilities. Think of specific situations where you resolved issues or improved customer satisfaction, as this role heavily relies on strong communication and problem-solving skills.
✨Familiarise Yourself with Internal Systems
Since the role involves using internal systems like email, spreadsheets, and databases, brush up on your Microsoft Office skills. Being able to demonstrate your proficiency in Excel or Outlook during the interview can set you apart from other candidates.
✨Ask Insightful Questions
At the end of the interview, don’t hesitate to ask questions about the team dynamics or ongoing projects. This shows your genuine interest in the role and helps you gauge if the company culture aligns with your values.