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For Companies At a Glance
- Tasks: Be the friendly voice for customers, handling enquiries and ensuring smooth order progression.
- Company: Join the UK's leading aluminium glazing systems supplier with 40 years of expertise.
- Benefits: Starting salary of £24,600, 28 days holiday, and full training provided.
- Other info: Fast-paced role with opportunities for personal growth and teamwork.
- Why this job: Make a real difference in customer satisfaction while developing your skills in a supportive environment.
- Qualifications: Previous customer service experience and strong communication skills are essential.
The predicted salary is between 24600 - 24600 £ per year.
Hours: 37.5 per week
Salary: £24,600 per annum (starting)
Holiday: 28 days (including bank holidays)
Location: On-site role
About The Company
Our client is the UK's leading supplier of aluminium glazing systems and bespoke aluminium extrusions, with over 40 years of industry expertise. They are a well-established manufacturer with a strong reputation for quality, service, and innovation. Full in-house training will be provided to ensure you gain full product knowledge and succeed in the role.
The Role
Our client is seeking a proactive and organised Customer Service professional to join their on-site team. You will act as the first point of contact for customers, ensuring a high level of service, accurate order progression, and efficient communication across the business.
Key Responsibilities
- Handle customer enquiries via phone and email in a professional and timely manner
- Progress customer orders and support on-time delivery performance
- Resolve customer issues and complaints, ensuring root cause resolution
- Maintain accurate daily reports and system records
- Raise credit notes where required
- Liaise with internal teams and Area Sales Managers
- Support customers with ordering processes and basic training
- Use internal systems (email, spreadsheets, databases)
- Analyse data and highlight service or quality improvements
- Support continuous improvement and process development
- Ensure high standards of accuracy, quality, and customer satisfaction
- Assist with projects to improve service delivery
Candidate Requirements
- Previous customer service or office-based experience
- Strong communication skills (telephone and email)
- Confident using Microsoft Office (Excel, Outlook, databases)
- Strong attention to detail and accuracy
- Problem-solving and decision-making ability
- Positive, proactive attitude
- Strong team player who can also work independently
- Able to manage workload in a fast-paced environment
Customer Service Administrator employer: Streamline Search Ltd
Contact Detail:
Streamline Search Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer enquiries, it’s crucial to sound confident and professional. Try role-playing with a friend or family member to get comfortable with common scenarios.
✨Tip Number 3
Be proactive during the interview! Prepare questions that show your enthusiasm for the role and how you can contribute to their success. This will set you apart from other candidates who might just stick to the basics.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. Plus, it shows that you’re keen on the opportunity and appreciate their time.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous customer service roles and any relevant office experience to show us you’re the right fit for the Customer Service Administrator position.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how your proactive attitude aligns with our company values. Keep it concise but engaging, and don’t forget to mention your problem-solving skills!
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your written application is clear and professional. Use proper grammar and spelling, and structure your information logically so we can easily see your qualifications and experience.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Streamline Search Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their products, values, and what sets them apart in the aluminium glazing industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your previous experience that highlight your customer service skills. Think about times when you resolved a complaint or improved a process. This will demonstrate your proactive attitude and problem-solving abilities, which are key for this role.
✨Practice Your Communication Style
Since strong communication skills are essential, practice how you articulate your thoughts. You might want to do mock interviews with friends or family, focusing on clear and concise responses. Remember, you'll be the first point of contact for customers, so sounding confident is crucial!
✨Be Ready to Discuss Data Handling
Familiarise yourself with basic data analysis and reporting, as you'll need to maintain accurate records and highlight improvements. Be prepared to discuss how you've used tools like Excel in past roles, as this will show you're ready to hit the ground running.