At a Glance
- Tasks: Coordinate shipments and provide top-notch customer service in a fast-paced logistics environment.
- Company: Dynamic courier and logistics provider focused on reliability and customer satisfaction.
- Benefits: Competitive salary, bonus opportunities, 29 days holiday, and company iPhone.
- Other info: Full training provided with excellent career growth potential.
- Why this job: Join a vibrant team and make a real impact in logistics and customer service.
- Qualifications: Experience in customer service or logistics, strong communication skills, and IT literacy.
The predicted salary is between 28000 - 30000 € per year.
Location: Cambridge, Cambridgeshire
Salary: £28,000 – £30,000 per annum
Hours: 40 hours per week (9:00am-5:30pm)
The Role
My client is a fast‑paced courier and logistics provider, specialising in domestic, international, and same‑day delivery services. The company is focused on delivering reliable, time‑sensitive solutions while maintaining high levels of customer service and operational efficiency. We are seeking a proactive and customer‑focused individual to join a dynamic team, supporting domestic, international, and same‑day delivery operations. This role involves coordinating shipments, handling customer enquiries, and ensuring smooth day‑to‑day logistics processes. You will play a key part in maintaining service excellence, resolving issues, and supporting both internal teams and external clients.
Key Responsibilities
- Answer incoming calls and provide excellent customer service
- Process domestic and international shipments using carrier software, including weighing consignments, printing labels, and issuing tracking details
- Assist with quoting customer enquiries
- Manage and respond to enquiries via email, live chat, and telephone
- Take bookings and liaise with same‑day controllers
- Allocate jobs to drivers and third‑party suppliers
- Process jobs and proof of deliveries using internal systems
- Monitor UK overnight and international shipments, resolving any issues that arise
- Check carrier invoices, driver PODs, and complete general administrative duties
- Liaise with storage clients and provide support within the warehouse when required
- Utilise Microsoft Office for daily tasks
- Identify opportunities to upsell services to customers
Skills & Experience Required
- Previous experience in a customer service or logistics environment is advantageous
- Strong communication and interpersonal skills
- Ability to multitask and work in a fast‑paced environment
- Good organisational and problem‑solving abilities
- IT literate, including Microsoft Office
- Customer‑focused with a proactive approach
- Ability to work effectively as part of a team
Package & Benefits
- £28,000 – £30,000 with bonus opportunities
- 29 days holiday including bank holidays
- Company iPhone for business and personal use (within company policy)
- Pension scheme
- Full training provided
Logistics Coordinator in Cambridge employer: Streamline Search Ltd
Join a vibrant team at our fast-paced logistics company in Cambridge, where we prioritise customer service and operational excellence. With competitive salaries, generous holiday allowances, and comprehensive training, we foster a supportive work culture that encourages personal and professional growth. Experience the unique advantage of working in a dynamic environment that values your contributions and offers opportunities to excel in the logistics sector.
StudySmarter Expert Advice🤫
We think this is how you could land Logistics Coordinator in Cambridge
✨Tip Number 1
Network like a pro! Reach out to people in the logistics field on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its services. Show them you’re not just another candidate; you’re genuinely interested in their operations and how you can contribute to their success.
✨Tip Number 3
Practice your customer service skills! Since this role is all about providing excellent service, think of scenarios where you’ve resolved issues or helped customers. Be ready to share these stories during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Logistics Coordinator in Cambridge
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any previous roles in customer service or logistics, and don’t forget to showcase your problem-solving abilities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Logistics Coordinator role. Mention your proactive approach and how you can contribute to maintaining service excellence.
Show Off Your Communication Skills:Since this role involves a lot of interaction with customers and team members, make sure to demonstrate your strong communication skills in your application. Use clear and concise language to convey your points.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining our dynamic team!
How to prepare for a job interview at Streamline Search Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the logistics provider thoroughly. Understand their services, values, and what sets them apart in the industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since this role is heavily focused on customer service, prepare examples from your past experiences where you’ve excelled in this area. Think about specific situations where you resolved issues or went above and beyond for a customer, as this will demonstrate your proactive approach.
✨Be Ready to Discuss Logistics Processes
Brush up on your knowledge of logistics operations, especially around shipment processing and tracking. Be prepared to discuss how you would handle various scenarios, such as delays or customer inquiries, to showcase your problem-solving abilities.
✨Practice Your Communication Skills
Strong communication is key in this role. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with answering questions and engaging in conversation, which will help you shine during the actual interview.
