At a Glance
- Tasks: Be the go-to person for customers, managing bookings and ensuring top-notch service.
- Company: Join a vibrant motorcycle dealership with a passion for customer satisfaction.
- Benefits: Enjoy a competitive salary, full-time hours, and a dynamic work environment.
- Other info: Fast-paced role with opportunities for growth in the automotive industry.
- Why this job: Make a real difference in customers' experiences while working with motorcycles.
- Qualifications: Strong communication skills and a knack for multitasking are essential.
The predicted salary is between 30000 - 35000 £ per year.
We are seeking a motivated and customer-focused Service Advisor to join our busy motorcycle dealership. You will be the key point of contact between customers and the workshop, ensuring a smooth and professional experience from booking through to completion of service and repair work. This is a fast-paced role requiring strong communication skills, organisation, and the ability to manage multiple tasks while delivering excellent customer service.
Key Responsibilities
- Manage service, MOT, repair, and maintenance bookings
- Act as the main liaison between customers and workshop technicians
- Provide clear updates on vehicle progress and completion times
- Identify and communicate additional repair or service work
- Upsell relevant service, maintenance, and parts opportunities
- Process parts enquiries and place orders where required
- Ensure all job cards, records, and systems are accurately maintained
- Always deliver excellent customer service
- Work closely with the workshop team to ensure efficient workflow
We think you need these skills to ace Aftersales Advisor
Communication Skills
Attention to Detail
Problem-Solving Skills
Adaptability
Teamwork
Customer Service
Customer Service Skills
