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- Tasks: Lead the customer experience and develop a passionate team in a dynamic freight forwarder.
- Company: Fast-growing specialist freight forwarder with a focus on exceptional service.
- Benefits: Competitive salary, 25 days holiday, pension scheme, and a supportive work environment.
- Why this job: Make a real impact on client relationships and grow your career in a forward-thinking company.
- Qualifications: 3+ years in logistics and customer service leadership, strong communication skills.
- Other info: Join a vibrant team where your ideas are valued and career growth is encouraged.
The predicted salary is between 32000 - 48000 £ per year.
Our client are a dynamic and fast-growing specialist freight forwarder, created through the merger of three highly successful transport businesses, combining decades of industry expertise into one powerful operation built around exceptional service. With a large, modern fleet and nationwide and European coverage, they deliver same-day, dedicated and next-day solutions alongside specialist services including airline deliveries, x-ray screening and trunking. Backed by a state-of-the-art IT infrastructure and customer-focused systems, the business is committed to making every client interaction seamless, efficient and personal.
Due to continued growth, our client are now seeking a passionate and driven Client Services Manager to lead the customer experience and play a key role in strengthening long-term client relationships. This is an exciting opportunity to join a forward-thinking business where your ideas will be valued, your leadership will make a real impact, and your career can grow alongside the company.
The Role & Responsibilities:
- Take ownership of the customer journey - from onboarding new clients through to delivering outstanding ongoing service.
- Lead and develop the Customer Liaison team, ensuring service standards remain consistently high while identifying opportunities to enhance performance, engagement and revenue.
- Build strong working relationships and onboard new clients successfully.
- Act as the central point of contact for client communication and service delivery.
- Create client service strategies to improve satisfaction and drive growth.
- Produce sales, service and KPI reports for clients and senior management.
- Analyse customer feedback, identify trends and implement action plans.
- Ensure inbound calls, emails and queries are handled efficiently and professionally.
- Oversee client bookings from enquiry through to depot handover.
- Collaborate with internal departments to deliver a seamless customer experience.
- Identify service improvements and share initiatives with senior leadership.
- Deliver customer service presentations and workshops.
Core Attributes:
You’ll be a confident, people-focused professional with strong logistics experience and a genuine passion for delivering excellent customer service. You’ll ideally bring:
- Minimum 3 years' experience in logistics, freight or warehousing environments.
- At least 3 years in a customer service leadership role (Manager or Supervisor level).
- Strong communication and relationship-building skills.
- Excellent analytical and problem-solving abilities.
- Experience working with customer service systems and reporting tools.
- Knowledge of courier operations, vehicle capacity and load planning.
- Understanding of aviation security and specialist transport requirements.
- The ability to thrive in a fast-paced, high-pressure environment.
- Proven experience motivating and developing teams.
- Strong organisational and time management skills.
- A proactive, innovative mindset focused on continuous improvement.
Position Remuneration:
£38,000 - £40,000 (dependent on experience)
Monday to Friday | 8am - 5pm (40 hours per week)
25 days holiday plus bank holidays
Auto-enrolment pension
4 weeks' notice period after probation.
Client Services Manager in West Drayton employer: Streamline Search Limited
Contact Detail:
Streamline Search Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Manager in West Drayton
✨Tip Number 1
Network like a pro! Get out there and connect with people in the logistics and freight industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to client services and leadership. Think about your past experiences and how they relate to the role of Client Services Manager. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Showcase your passion for customer service! During interviews, share specific examples of how you’ve improved client satisfaction or led a team to success. This will demonstrate that you’re not just qualified, but genuinely excited about making a difference.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s make your dream job a reality together!
We think you need these skills to ace Client Services Manager in West Drayton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Client Services Manager role. Highlight your logistics experience and any leadership roles you've had in customer service. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about delivering excellent customer service and how you can lead our Customer Liaison team. Be genuine and let your personality come through!
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to improve customer satisfaction and drive growth. Numbers and examples speak volumes, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Streamline Search Limited
✨Know Your Stuff
Before the interview, dive deep into the company’s background and their services. Understand their logistics operations, especially how they handle client onboarding and service delivery. This will not only show your genuine interest but also help you tailor your answers to align with their values.
✨Showcase Your Leadership Skills
As a Client Services Manager, you'll be leading a team. Prepare examples of how you've motivated and developed teams in the past. Think about specific situations where you improved service standards or resolved conflicts, as these stories will highlight your leadership capabilities.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle high-pressure situations. Prepare for scenarios related to customer complaints or service improvements. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about their current challenges in client services or how they measure success in this role. This shows that you're not just interested in the position, but also in contributing to their growth and success.
