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- Tasks: Lead a team of engineers to deliver top-notch service and support.
- Company: Join a leading UK manufacturer of specialist sterilisation solutions.
- Benefits: Enjoy 25 days holiday, early finish Fridays, and a company pension scheme.
- Other info: Great opportunity for career growth and continuous improvement.
- Why this job: Make a real impact in a dynamic environment while developing your leadership skills.
- Qualifications: Experience in a technical engineering environment and strong customer service skills.
The predicted salary is between 50000 - 60000 £ per year.
Our client is a leading UK-based manufacturer of specialist sterilisation solutions, serving a variety of professional, research, and clinical sectors worldwide. On behalf of our client, we are looking to recruit an experienced Service Manager. The successful candidate will lead and coordinate the UK service function, managing a team of engineers and ensuring high-quality delivery of installation, maintenance, and customer support services.
25 days holiday + bank holidays, Company pension scheme, Early finish Fridays, Working hours Monday - Thursday 8:30am - 5:30pm and Fridays 8:30am - 2pm.
Service Manager - Responsibilities:- Manage day-to-day operations of the service and installation function, including scheduling, field engineers, and service desk activity.
- Manage customer communication and stakeholder relationships, ensuring clear updates, timely responses, and high service levels.
- Lead, coach, and develop the team, including task allocation and performance management.
- Act as escalation point for complex technical and service issues, ensuring effective resolution and customer satisfaction.
- Oversee installation, commissioning, maintenance, and repair activities, including on-site support where required.
- Manage service contracts, warranties, and maintenance agreements, supporting renewals, growth opportunities, and commercial performance.
- Manage service budgets, costs, and resource allocation to ensure operational efficiency.
- Maintain accurate service documentation and records in line with company and regulatory requirements.
- Drive continuous improvement by working cross-functionally with engineering, production, sales, and quality teams to improve service delivery and product performance.
- Previous experience working as a Service Manager in a technical engineering environment.
- Strong customer service and relationship-building skills.
- Comfortable handling customer communication via phone, email, and virtual meetings.
- Commercial awareness with exposure to contracts and service sales support.
Head of Training Services in London employer: Streamline Search Limited
Contact Detail:
Streamline Search Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Training Services in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and engage with professionals on platforms like LinkedIn. We all know that sometimes it's not just what you know, but who you know!
✨Tip Number 2
Prepare for interviews by researching the company and its services. Understand their products and how they operate. We want you to impress them with your knowledge and show that you're genuinely interested in the role!
✨Tip Number 3
Practice your communication skills! Whether it’s through mock interviews or casual chats with friends, being articulate and confident can make a huge difference. We believe that clear communication is key, especially in a customer-focused role like this.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for talented individuals to join our team, so let’s make it happen together!
We think you need these skills to ace Head of Training Services in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Manager role. Highlight your experience in managing teams and delivering high-quality service, as well as any technical engineering background you have. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention specific experiences that demonstrate your customer service skills and ability to manage operations effectively. We love a good story!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use numbers and examples to illustrate how you've improved service delivery or managed successful projects in the past. We’re all about results here at StudySmarter!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Streamline Search Limited
✨Know Your Stuff
Make sure you understand the technical aspects of the role. Brush up on sterilisation solutions and the specific services your potential employer offers. This will help you answer questions confidently and show that you're genuinely interested in the field.
✨Showcase Your Leadership Skills
As a Service Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on coaching, performance management, and conflict resolution. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Customer Communication is Key
Since the role involves managing customer relationships, think of instances where you've excelled in communication. Be ready to discuss how you handle difficult conversations and ensure customer satisfaction, whether through phone calls, emails, or virtual meetings.
✨Demonstrate Commercial Awareness
Familiarise yourself with service contracts and maintenance agreements. Be prepared to discuss how you've contributed to commercial performance in previous roles. Showing that you understand the business side of service management can set you apart from other candidates.