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- Tasks: Lead a team to deliver top-notch service and support in a technical engineering environment.
- Company: Join a leading UK manufacturer of specialist sterilisation solutions.
- Benefits: Enjoy 25 days holiday, early finish Fridays, and a company pension scheme.
- Other info: Dynamic role with opportunities for professional growth and development.
- Why this job: Make a real impact by improving service delivery and customer satisfaction.
- Qualifications: Experience as a Service Manager with strong customer service skills required.
The predicted salary is between 50000 - 60000 £ per year.
Service Manager Required! Our client is a leading UK-based manufacturer of specialist sterilisation solutions, serving a variety of professional, research, and clinical sectors worldwide. On behalf of our client, we are looking to recruit an experienced Service Manager. The successful candidate will lead and coordinate the UK service function, managing a team of engineers and ensuring high-quality delivery of installation, maintenance, and customer support services.
25 days holiday + bank holidays ~ Company pension scheme ~ Early finish Fridays ~ Working hours Monday - Thursday 8:30am - 5:30pm and Fridays 8:30am - 2pm
Service Manager - Responsibilities:- Manage day-to-day operations of the service and installation function, including scheduling, field engineers, and service desk activity
- Manage customer communication and stakeholder relationships, ensuring clear updates, timely responses, and high service levels
- Lead, coach, and develop the team, including task allocation and performance management
- Act as escalation point for complex technical and service issues, ensuring effective resolution and customer satisfaction
- Oversee installation, commissioning, maintenance, and repair activities, including on-site support where required
- Manage service contracts, warranties, and maintenance agreements, supporting renewals, growth opportunities, and commercial performance
- Manage service budgets, costs, and resource allocation to ensure operational efficiency
- Maintain accurate service documentation and records in line with company and regulatory requirements
- Drive continuous improvement by working cross-functionally with engineering, production, sales, and quality teams to improve service delivery and product performance
- Previous experience working as a Service Manager in a technical engineering environment
- Strong customer service and relationship-building skills
- Comfortable handling customer communication via phone, email, and virtual meetings
- Commercial awareness with exposure to contracts and service sales support
Head of Care - Children's Services in London employer: Streamline Search Limited
Contact Detail:
Streamline Search Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Care - Children's Services in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and engage with professionals on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for interviews by researching the company and its services. Understand their values and how they operate. We want you to show them that you’re not just another candidate, but someone who genuinely cares about their mission and can lead their service team effectively.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to team management and customer service. We suggest doing mock interviews with friends or using online resources to boost your confidence and refine your answers.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in showing your enthusiasm for the role. We believe this small gesture can set you apart from other candidates and keep you fresh in their minds.
We think you need these skills to ace Head of Care - Children's Services in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Manager role. Highlight your experience in managing teams and customer relationships, as well as any technical engineering background you have. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific examples of how you've led teams or improved service delivery in the past. We love a good story that showcases your skills!
Showcase Your Communication Skills: Since this role involves a lot of customer communication, make sure to demonstrate your strong communication skills in your application. Whether it's through your writing style or examples of past interactions, we want to see how you connect with others.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at Streamline Search Limited
✨Know Your Stuff
Make sure you understand the technical aspects of the role. Brush up on your knowledge of sterilisation solutions and the specific services the company offers. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
As a Service Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on coaching, performance management, and conflict resolution. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Customer Communication is Key
Since the role involves managing customer relationships, think of instances where you've excelled in customer service. Be ready to discuss how you handle difficult situations and ensure customer satisfaction, whether through phone calls, emails, or virtual meetings.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills. Prepare for questions about handling complex technical issues or managing service contracts. Think through your approach to these scenarios beforehand so you can respond clearly and effectively.