At a Glance
- Tasks: Lead and improve customer service operations in a fast-growing energy solutions company.
- Company: Established provider of heating and home energy solutions with a focus on quality support.
- Benefits: Competitive salary, hybrid work, company car, and up to £10,000 annual bonus.
- Other info: Enjoy 25 days holiday plus bank holidays, rising to 30 after five years.
- Why this job: Shape customer service excellence and drive impactful changes in a dynamic environment.
- Qualifications: Proven leadership in customer service, preferably in the heating or energy sector.
The predicted salary is between 60000 - 70000 € per year.
Our client is a well-established and fast-growing provider of heating and home energy solutions, recognised for delivering high-quality products and exceptional after-sales support to customers across the South East. As part of their continued expansion, they are now seeking an experienced Head of Customer Service to lead their service operations and drive improvements across the department.
This is an excellent opportunity for a proven service leader to take ownership of a busy customer service and engineering function, shaping processes, developing teams and ensuring a consistently high-quality customer experience.
The successful candidate will oversee customer service delivery, technical support coordination and field engineering performance, ensuring the department operates efficiently, professionally and in line with wider business objectives.
Position Remuneration- Salary: £60,000 - £70,000 depending on experience
- Hybrid
- Company Car
- Discretionary Annual Bonus: Up to £10,000
- Hours: 8:30am - 5:00pm, Monday to Friday
- Holiday: 25 days plus Bank Holidays (rising to 30 days after 5 years' service)
- Additional Benefits: Life Insurance, Private Healthcare scheme, milestone birthday rewards and long-service awards
- Lead departmental performance - taking a key role in driving change, continuous improvement and the overall management of the service function as a business unit
- Oversee daily service operations - managing customer enquiries, complaints, technical support coordination and service performance while leading and developing the team to deliver an efficient, professional and customer-focused service aligned with business objectives
- Provide leadership to engineers and service teams - acting as line manager for field engineers and overseeing customer service advisors to ensure high standards of service and technical support
- Manage departmental strategy - maximising engineer efficiency, productivity and utilisation through effective planning, scheduling and resource allocation
- Develop strong stakeholder relationships - maintaining positive communication and collaboration with internal teams, installers and service partners
- Review and improve processes - continuously assessing and streamlining workflows across the service department
- Promote a customer-centric culture
- Industry background - proven experience within the heating, boiler or home energy sector, with strong technical understanding of service operations
- Leadership of service functions - experience managing customer service teams and field-based engineers, ensuring high standards of service and operational delivery
- Operational management - background in overseeing daily service operations including enquiries, complaints, technical support coordination and service performance
- Resource planning capability - experience in scheduling, workforce planning and maximising engineer utilisation to meet customer demand
- Continuous improvement mindset - ability to review, streamline and enhance service processes to improve efficiency and customer satisfaction
- Stakeholder engagement - strong communication skills with the ability to build effective relationships with internal teams, installers and service partners
- Customer-centric approach - commitment to delivering a professional, responsive and high-quality customer experience
- Performance management - experience managing attendance, wellbeing, performance reviews and team development
- Commercial awareness - understanding of operational targets, KPIs and cost-effective service delivery
- Full UK driving licence - with the ability to travel to sites and regional locations as required
Locations
Head Of Customer Service in Kent, Sevenoaks employer: Streamline Search Limited
Join a dynamic and rapidly expanding provider of heating and home energy solutions, where your leadership as Head of Customer Service will directly influence the quality of customer experiences across the South East. With a strong commitment to employee development, a supportive work culture, and a range of benefits including a competitive salary, hybrid working options, and generous holiday allowances, this company offers an exceptional environment for professionals seeking meaningful and rewarding careers in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Head Of Customer Service in Kent, Sevenoaks
✨Tip Number 1
Network like a pro! Reach out to your connections in the heating and home energy sector. Attend industry events or webinars, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their products, services, and customer service philosophy. We want you to show them that you’re not just another candidate, but someone who genuinely cares about their mission and values.
✨Tip Number 3
Practice your leadership stories! Think of specific examples where you’ve driven change or improved processes in previous roles. We want you to highlight your experience managing teams and delivering exceptional customer service – make those stories shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate candidates who are ready to take on the challenge of leading customer service operations.
We think you need these skills to ace Head Of Customer Service in Kent, Sevenoaks
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the job description. Highlight your experience in customer service and leadership, especially in the heating or home energy sector. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for the Head of Customer Service role. Share specific examples of how you've driven improvements and led teams in the past.
Showcase Your Achievements:Don’t just list your responsibilities; show us what you’ve achieved! Use metrics and examples to demonstrate how you've improved service delivery or enhanced customer satisfaction in previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at Streamline Search Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of the heating and home energy sector. Understand the products and services offered by the company, as well as any recent developments in the industry. This will show that you're genuinely interested and prepared.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led customer service teams in the past. Think about specific challenges you faced and how you overcame them. Highlight your ability to develop teams and improve processes, as this is crucial for the Head of Customer Service role.
✨Demonstrate a Customer-Centric Mindset
Be ready to discuss how you prioritise customer satisfaction in your work. Share instances where you've gone above and beyond to resolve customer issues or enhance their experience. This will resonate well with the company's focus on delivering high-quality service.
✨Engage with Stakeholders
Think about how you’ve built relationships with internal teams and external partners in previous roles. Be prepared to talk about your communication strategies and how you ensure collaboration across departments. This will highlight your ability to maintain positive stakeholder relationships.
