At a Glance
- Tasks: Handle customer enquiries, manage orders, and prepare accurate quotations.
- Company: Join a successful family-owned business with over 30 years in the industry.
- Benefits: Enjoy a competitive salary, company pension, health scheme, and 25 days holiday.
- Other info: Opportunity for growth and ongoing training in a friendly office setting.
- Why this job: Be part of a dynamic team and develop your sales skills in a supportive environment.
- Qualifications: Previous experience in customer service or sales support is essential.
The predicted salary is between 34200 - 41800 £ per year.
Our client is a family-owned business with over 30 years of success as a leading manufacturer and distributor of window and door hardware. We are looking to recruit a commercially minded individual to join their team. The successful candidate will be responsible for producing accurate and timely quotations.
Package:
- Monday-Friday 9:00am - 5:00pm
- FULLY OFFICE BASED
- Company pension scheme
- Opportunity to join company health scheme
- 25 days holiday + bank holidays
- Salary up to £27,000 (DOE)
Responsibilities:
- Handle customer enquiries and orders via telephone, email and fax, ensuring they are processed promptly and efficiently.
- Manage web orders, identify errors and resolve issues following training, while liaising with warehouse staff and couriers to ensure smooth order processing and delivery.
- Provide customers with product support, carry out product research and develop product knowledge through ongoing training.
- Prepare accurate and competitive quotations, ensuring correct pricing and company margins, while identifying relevant cross-selling and product-gap opportunities.
- Manage the quotation pipeline, including saving and updating quotation records, following up outstanding quotations and closing inactive opportunities.
- Analyse customer purchasing activity to identify cross-selling, growth and reduced-spend opportunities, proactively following these up where appropriate.
- Review and adjust customer-specific margins as competence develops and support increasingly technical customer calls through continued product training.
- Handle overflow sales calls, arrange and dispatch product samples, make outbound quotation follow-up calls and attend internal product and team meetings.
Requirements:
- Essential:
- Previous experience in an office-based customer service, order-processing, or sales support role
- A confident, professional telephone manner
- Familiarity with Microsoft Word and Outlook
- Good organisational skills and attention to detail
- Ability to work effectively as part of a small team
- Desirable:
- Previous knowledge of Sage 200 (an advantage but not a necessity)
- Previous experience in a sales, telesales, or quotation role
- Experience within a trade, construction, hardware or building products environment
Internal Sales Advisor employer: Streamline Search Limited
As a leading manufacturer of specialist sterilisation solutions, our company offers an exceptional work environment for Field Service Engineers, characterised by a strong commitment to employee development and support. With benefits such as a fully expensed company vehicle, generous holiday allowance, and specific product training, we foster a culture of growth and collaboration, ensuring that our engineers are well-equipped to excel in their roles while making a meaningful impact in the professional, research, and clinical sectors. Join us and be part of a team that values innovation, quality, and customer satisfaction.
