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- Tasks: Manage maintenance and aftercare for a luxury residential property, ensuring high client satisfaction.
- Company: Established UK residential developer known for complex, high-end projects.
- Benefits: Highly competitive salary, full-time role, and opportunity to shape aftercare functions.
- Why this job: Join a flagship project and make a real impact in luxury residential living.
- Qualifications: Experience in maintenance management and strong technical understanding of M&E systems.
- Other info: Dynamic role with opportunities for professional growth in a prestigious environment.
The predicted salary is between 48000 - 72000 £ per year.
We are working with a well-established UK residential developer delivering an exceptionally large and technically complex private residential property in West Sussex. While this is a single private residence, the scale and complexity of the building and its systems are comparable to that of a small luxury hotel, with extensive M&E infrastructure and specialist installations.
They are now seeking a Maintenance & Aftercare Manager to join pre-handover, becoming involved during commissioning and then taking ownership of maintenance, aftercare, and client liaison post-completion. This is a senior, trusted role suited to a strong character with excellent technical judgement, capable of managing demanding private clients and coordinating specialist contractors effectively.
The Maintenance & Aftercare Manager will act as the primary point of contact for all post-handover maintenance and aftercare matters, ensuring issues are assessed, prioritised, and resolved efficiently while maintaining a high standard of client care.
Key responsibilities include:
- Acting as first response for all maintenance and aftercare issues
- Assessing and diagnosing issues before escalation
- Managing and coordinating M&E contractors and specialist service providers
- Supporting commissioning, testing, and early-life defect resolution
- Liaising directly with private clients who expect a prompt, professional response
- Managing service contracts, warranties, and O&M documentation
- Maintaining detailed records of issues, actions, and outcomes
- Supporting maintenance across other high-end residential projects as required
The property includes a wide range of complex systems and facilities, including:
- Large central plant room (significant in scale and complexity)
- Advanced M&E systems
- Spa, sauna, steam room, ice room
- Swimming pool and pool house
- Cinema, golf simulator, gym, wine room
- Multiple ancillary buildings
- Extensive landscaping and external works
This role is not reactive maintenance. It requires strong technical understanding, sound judgement, and the confidence to manage issues proactively.
The successful candidate will be:
- A confident, composed individual able to manage demanding private clients
- Technically strong with a clear understanding of construction and M&E systems
- Comfortable being on hand when required, particularly in early post-handover stages
- Organised, calm under pressure, and solutions-focused
- Professional, discreet, and articulate
Experience Required:
- Experience at Maintenance Manager / Aftercare Manager / Building Services Manager level
- Background in complex high-end residential or similarly serviced buildings
- Proven experience managing M&E contractors and service packages
- Ability to interpret drawings, specifications, and O&M manuals
- Full UK driving licence
The Offer:
- Highly competitive salary and package
- Full-time, permanent position
- Opportunity to shape and develop the aftercare function
- Involvement in a flagship, technically challenging residential project
Maintenance & Aftercare Manager - High-End Residential in Chichester employer: Streamline Search Limited
Contact Detail:
Streamline Search Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Maintenance & Aftercare Manager - High-End Residential in Chichester
✨Tip Number 1
Network like a pro! Reach out to industry contacts, attend events, and join relevant online groups. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. We want you to be able to discuss how your skills align with their needs, especially in high-end residential maintenance. Show them you’re the perfect fit!
✨Tip Number 3
Practice your responses to common interview questions. We suggest using the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you showcase your experience effectively, especially in managing demanding clients.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Maintenance & Aftercare Manager - High-End Residential in Chichester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Maintenance & Aftercare Manager role. Highlight your technical understanding and experience with high-end residential projects to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role, focusing on your ability to manage demanding clients and coordinate specialist contractors effectively.
Showcase Relevant Experience: When detailing your work history, emphasise your experience in managing M&E contractors and service packages. We want to see how you've tackled similar challenges in the past!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Streamline Search Limited
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around M&E systems and high-end residential projects. Be ready to discuss specific examples from your past experience that showcase your understanding of complex systems and how you've managed them.
✨Client Management Skills
Since this role involves liaising with demanding private clients, prepare to demonstrate your client management skills. Think of scenarios where you've successfully handled client expectations or resolved issues, and be ready to share those stories during the interview.
✨Stay Calm Under Pressure
This position requires a composed individual who can manage stressful situations. Practice answering questions about how you've dealt with high-pressure scenarios in the past, particularly in maintenance or aftercare roles, to show you're the right fit for this demanding environment.
✨Ask Insightful Questions
Prepare some thoughtful questions about the project and the company’s approach to aftercare. This shows your genuine interest in the role and helps you gauge if the company culture aligns with your values, especially regarding client care and teamwork.
