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- Tasks: Coordinate shipments and provide top-notch customer service in a fast-paced logistics environment.
- Company: Dynamic courier and logistics provider focused on reliability and customer satisfaction.
- Benefits: Competitive salary, 29 days holiday, company iPhone, and full training provided.
- Other info: Great opportunities for career growth and a supportive team culture.
- Why this job: Join a vibrant team and make a real impact in logistics and customer service.
- Qualifications: Experience in customer service or logistics is a plus; strong communication skills are essential.
The predicted salary is between 28000 - 30000 £ per year.
Salary: £28,000 - £30,000
Location: Cambridge
Hours: 40 hours per week (9:00am-5:30pm)
My client is a fast-paced courier and logistics provider, specialising in domestic, international, and same-day delivery services. The company is focused on delivering reliable, time-sensitive solutions while maintaining high levels of customer service and operational efficiency.
The Role:
We are seeking a proactive and customer-focused individual to join a dynamic team, supporting domestic, international, and same-day delivery operations. This role involves coordinating shipments, handling customer enquiries, and ensuring smooth day-to-day logistics processes. You will play a key part in maintaining service excellence, resolving issues, and supporting both internal teams and external clients.
Key Responsibilities:
- Answer incoming calls and provide excellent customer service
- Process domestic and international shipments using carrier software, including weighing consignments, printing labels, and issuing tracking details
- Assist with quoting customer enquiries
- Manage and respond to enquiries via email, live chat, and telephone
- Take bookings and liaise with same-day controllers
- Allocate jobs to drivers and third-party suppliers
- Process jobs and proof of deliveries using internal systems
- Monitor UK overnight and international shipments, resolving any issues that arise
- Check carrier invoices, driver PODs, and complete general administrative duties
- Liaise with storage clients and provide support within the warehouse when required
- Utilise Microsoft Office for daily tasks
- Identify opportunities to upsell services to customers
Skills & Experience Required:
- Previous experience in a customer service or logistics environment is advantageous
- Strong communication and interpersonal skills
- Ability to multitask and work in a fast-paced environment
- Good organisational and problem-solving abilities
- IT literate, including Microsoft Office
- Customer-focused with a proactive approach
- Ability to work effectively as part of a team
Package & Benefits:
- £28,000 - £30,000 with bonus opportunities
- 29 days holiday including bank holidays
- Company iPhone for business and personal use (within company policy)
- Pension scheme
- Full training provided
Logistics Coordinator in Cambridge employer: Streamline Search Limited
Contact Detail:
Streamline Search Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Logistics Coordinator in Cambridge
✨Tip Number 1
Get to know the company inside out! Research their services, values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Logistics Coordinator in Cambridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Logistics Coordinator role. Highlight any relevant experience in customer service or logistics, and don’t forget to showcase your organisational skills and ability to multitask!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our fast-paced environment. Mention specific examples of how you've provided excellent customer service or resolved issues in previous roles.
Show Off Your IT Skills: Since we use various software for processing shipments, make sure to mention your IT literacy, especially with Microsoft Office. If you have experience with carrier software, definitely include that too!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on the path to joining our dynamic team!
How to prepare for a job interview at Streamline Search Limited
✨Know the Company Inside Out
Before your interview, take some time to research the logistics provider. Understand their services, values, and what sets them apart in the industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since this role is heavily focused on customer service, prepare examples from your past experiences where you successfully handled customer enquiries or resolved issues. Highlight your proactive approach and how you maintained service excellence under pressure.
✨Demonstrate Your Organisational Skills
Logistics is all about coordination and organisation. Be ready to discuss how you manage multiple tasks simultaneously. You could share a specific instance where your organisational skills made a difference in a fast-paced environment.
✨Familiarise Yourself with Relevant Software
The job involves using carrier software and Microsoft Office. Brush up on your IT skills and be prepared to discuss any relevant software you've used in the past. If you have experience with logistics software, make sure to mention it!